Christophe Ponnou-Delaffon

🔹 Order-to-Cash Management | Public Sector Accounts End-to-end management of the Order-to-Cash cycle for strategic Public Sector clients: order processing, invoicing, payments, and collections. Ensured accuracy, compliance, and completeness of invoices through close collaboration with Accounting, Sales, and Legal teams. Supported clients on all financial operations (orders, invoicing, payments, credit notes), improving client satisfaction and payment adherence. Oversaw reconciliation of payments and reduced overdue invoices by implementing proactive follow-up actions. Achieved higher collection rates and reduced payment delays, contributing to stronger cash flow. --- 🔹 Process Improvement & Automation Identified bottlenecks in financial workflows and proposed process improvements to streamline operations. Reduced client/freelancer friction by optimizing invoicing and payment processes. Contributed to the automation of low value-added tasks (invoice/credit note management), improving operational efficiency and accuracy. Developed automated collection and follow-up workflows using Google Apps Script, integrated with CRM and accounting tools, to ensure smoother and faster recovery processes. Leveraged AI technologies (Gemini & ChatGPT) to generate and optimize automation scripts, enabling smart data handling, automated email generation, and proactive client reminders — significantly enhancing the fluidity of the cash collection process. Actively participated in cross-functional projects aimed at digitalizing and simplifying O2C processes. --- Keywords: Order-to-Cash, Client Operations, Cash Collection, Process Improvement, Automation, Public Sector, Compliance, Financial Operations, Cross-functional Collaboration, Client Relationship, AI Automation, Google Apps Script, Gemini, ChatGPT.

🔹 Project Management & CRM Implementation Led the implementation of a CRM ecosystem, coordinating Finance, Sales and IT teams to ensure seamless integration with existing tools. Defined business requirements and translated operational needs into functional specifications, improving data reliability and reporting. Successfully rolled out the solution for +500 users, enhancing client relationship management and sales efficiency. 🔹 Order-to-Cash & ADV Operations Managed the full scope of ADV processes (order intake, invoicing, payment follow-up, credit notes). Ensured compliance of financial documents with legal and contractual standards. Monitored and improved KPIs related to billing accuracy, collection, and client satisfaction. 🔹 Process Optimization & Cross-functional Collaboration Identified inefficiencies in the order-to-cash workflow and implemented corrective actions, leading to shorter processing times and fewer errors. Acted as a key liaison between Finance, Sales, and Clients, contributing to smoother operations and reduced disputes. Keywords: Project Management, CRM Implementation, Order-to-Cash, ADV, Invoicing, Billing, Cash Collection, Process Optimization, Compliance, Client Service, Cross-functional Collaboration.

🔹 Project Management & CRM Implementation Led the implementation of a new CRM (SaaS), including parameterization, data validation, and training of internal teams. Acted as digital tools referent (CRM, Power BI, Office Suite), ensuring proper adoption and usage. Supported the company’s growth marketing strategy by aligning CRM data with commercial objectives. 🔹 Order-to-Cash & Client Operations Managed contractualization, invoicing, and payment follow-ups, ensuring accuracy and compliance with QUALIOPI and OPCO standards. Coordinated client briefs, offers, and contract execution, serving as the main interface between clients, experts, and management. Improved client satisfaction through clear communication and proactive issue resolution. 🔹 Data & Reporting Designed and maintained Power BI dashboards to monitor KPIs and expert activity, improving visibility for management. Conducted data analysis to support decision-making and enhance reporting accuracy. 🔹 Administrative & Compliance Ensured regulatory compliance of commercial and financial flows, including documentation aligned with QUALIOPI/OPCO requirements. Contributed to the content and design of training materials (Masterclasses, commercial documents). Managed archiving and organization of sensitive data, ensuring traceability and reliability. Keywords: Project Management, CRM Implementation, Order-to-Cash, Client Services, Invoicing, Compliance, Data Analysis, Power BI, Process Optimization, ADV, Cross-functional Collaboration.

Main Project: Design and deployment of a Power BI activity monitoring tool for two recruitment agencies, enhancing HR performance tracking and supporting strategic decision-making. Leveraged raw data from an HRIS (Human Resources Information System) Developed ETL processes (Extract, Transform, Load) and designed interactive dashboards Built performance reporting by agency (Executives & Transversal) and by client, streamlining monthly exchanges Defined and tracked HR KPIs to monitor recruitment efficiency and diversity Key Responsibilities: Ensured the monitoring and delivery of key performance indicators (KPIs) through recurring statistical analyses (gender diversity, recruitment progress, success rates, etc.) Contributed to the design, update, and optimization of Power BI dashboards for activity tracking Conducted ad hoc analyses and business studies: KPI selection, data interpretation, performance analysis, results presentation (reports, dashboards, visuals) Guaranteed data quality and reliability through validation and consistency checks Collaborated with HR and business stakeholders to track actions and initiatives (forums, career events, recruitment fairs) Managed stakeholder relations and supported end-users in adopting BI reporting tools Skills & Tools: Data Analysis, Business Intelligence (BI), Reporting Power BI, ETL, Data Visualization KPI Monitoring, Project Management, Process Optimization Stakeholder Management, Cross-functional Collaboration