Christopher Okétokoun

• Managed SaaS and API implementation projects from start to finish, ensuring alignment among stakeholders, timelines, and project completion. • Enhanced customer success through proactive monitoring of solution performance, optimizing adoption rates, and incorporating client feedback for product enhancements. • Collaborated with Sales and Product teams to uncover upsell possibilities, provide assistance to key accounts, and drive business expansion

• Managed customer support through Zendesk to deliver prompt and precise responses to a range of client queries. • Employed internal tools such as Forest, Slack, Next Matter, etc., for effective investigation and resolution of intricate issues. • Collaborated with Product, Engineering, and Ops departments to accelerate problem-solving processes and improve customer satisfaction.

• Managed 150+ accounts with an average monthly recurring revenue (MRR) of €3,000 to improve client satisfaction, retention, and identify upsell opportunities. • Led onboarding for over 50 clients, streamlining implementation and training for seamless deployment of Didomi’s solutions across platforms (with a focus on GDPR projects). • Improved client compliance strategies, reducing ticket resolution time by 25% through better documentation, proactive support and use of AI.

• Handled the onboarding of 20 clients working closely with implementation team. • Supported clients with platform and technology inquiries during onboarding and post onboarding relying on tools like AI. • Proactively communicated with clients about transactional matters to ensure customer retention. • Conducted client training sessions on the User Interface and Quarterly Business Review.

• Consistently surpassed key performance indicators including CSAT, rst response time, resolution time, resolve rate, customer retention, and productivity metrics • Handled 20 global e-commerce merchant cases per week and managed a portfolio of 20 VIP clients, handling their onboarding, prioritizing their requests for swift issue resolution, fostering lasting relationships. • Provided daily customer support through an average of 25 calls.

• Implemented over 60 SaaS solutions for key accounts training, support, and customer retention. • Managed a portfolio of 60 key accounts with ARR exceeding 40K€, maintain high customer satisfaction. • Drove revenue by converting 10 cross-sell and up-sell opportunities, ensuring successful onboarding, settings, providing exceptional service to.

• Managed relationships with C-level executives for 3 financial and regulatory projects, including prominent involvement in IFRS9 Projects within banking and insurance sector. • Improved efficiency by streamlining 70 client processes. • Created user manuals and training materials for 1000 users to support system and procedure adoption. • Successfully delivered 100 high-quality deliverables like pitches, presentations, roadmaps and user manuals.

1 - Cash Management: Bank reconciliation process and resolution of payments incidents Day-to-day cash flows management (collection & disbursement) Balancing of bank accounts Reporting of cash flows Cash-flows projection on a weekly basis 2 - Group's Cash Pooling Management Follow-up of the Group's finance Conventions Management of the Monthly Orders and the generation of interest statements 3 - Management of the good end of Group's financial transactions Validation: confirmation of the Dealing Room operations Calculation of financial cash flows and treatment of the terms Software used: Next, which is Wall Street's treasury solution, connected to Swift and which has a great number of functionalities such as Transactions and Risk Management Module (TRM) and Cash Management Module (CMM).

• Middle Office Stocks & Reporting -Emission of trade confirmation started by the management and runned by the negociating table -Control of confirmations carrying out received from counterparties Front Office -Trade registration in DECALOG system -Transmissions of payment & delivery instructions to Custodians and deal statements to Evaluators -Follow-up and discovering of how work operations on securities -Management of margin calls on derivatives OTC products -Bridging of Front Office, Custodians and Evaluators positions (cash, securities, valued assets) -Control of attribuable loads on portfolios -Design and production of products reportings and control of legal editions but also participating in improving automation tools on reportings in collaboration with IT. Software used: PAMS, Mediaplus alto via DECALOG

• Administrator of Brokerage invoices -Rates calculation for fees on Bonds and Repos. -Link Front Office's datas with Brokers' invoices. -Analyze and control spreads with some brokerage fees schedule. -Ask for correction towards Traders or Broker in case of needs. -Register and pay invoice. -Applications and use of software as Summit through Citrix but also Sophis.

Sales Representative • As Black Pass Officer, I had to sell to client the firm's product, that means the Black Pass, a kind of black card but cheaper and with a lot more privileges.

Community Manager & Sales • Participation in the organization of events for large companies (20 customers, turnover: 200K€) SEO referencing optimization Organization of an Eductour to promote the company Creation of Newsletters and privilege campaigns each month Commercial missions / follow-up with customers, service providers and negotiations Finding new partners Writing a press release.

Sales Representative for “Les 2 Vaches” • I had to advise, inform and sell a range of organic yoghurts to customers and also to deal with discounts. I sold on average 25% more than was expected.

Events Organiser with Wonderland • I organized events which involved Financial management of budgets (5K euros on average) and Deadlines.