Chukwudubem Williams
Technical Support Specialist
Salary / Daily rate
Lagos, Nigeria
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Multi-skilled IT professional with 3+ years specializing in data analysis, cloud solutions, and cybersecurity. Expert in M365 administration, technical support, and maintaining 95%+ customer satisfaction rates. Delivering comprehensive IT solutions from data insights to cloud infrastructure and security implementations.
Work experience
Technical Support Specialist
Gigmo SolutionsFreelance
Mar 2024 - Present
2 years 8 months
India · Remote
Skills: Customer Satisfaction (CSAT) · Customer Success · Customer Support · English · Interpersonal Communication · Interpersonal Skills · Microsoft Exchange · Office 365 · Online Support · Office 365 Administration · Service-Level Agreements (SLA) · Teamwork · Technical Support · Customer Relationship Management (CRM)
M365 Support Engineer
Tek Experts
Aug 2023 - Mar 2024
8 months
Lagos, Nigeria
Skills: Customer Support · Technical Support · Support Management · Microsoft Exchange · Office 365
Data Analyst
Office of the Commissioner for Finance & Coordinating Economy
Jan 2022 - Jan 2023
1 year 1 month
Orlu 473111, Imo, Nigeria
Skills: Computer Networking · Technical Support · LAN-WAN
Education
Sikkim Manipal University - Distance Education
Bachelor of Science - BS
2014 - 2017
3 years 6 months