Claire BENOIT

In charge of the performance, coaching, workload analysis & distribution and day-to-day task assignments of the sales support team for Nordics, France and Spain with 10 direct reports. I was also involved in the go direct project for the spanish market.

In charge of the performance, coaching, workload analysis & distribution and day-to-day task assignments of the sales support team for the Nordics, Benelux and UK with 10 direct reports. I was also involved in the last stage of the implementation of the go direct project for the Belgium market.

Managed a international sales team of 3 country managers and 5 sales agents - Established and implemented the export sales strategy and pricing - Reinforced relationship and handled negotiations with key accounts - Set up team s KPIs and followed up on the pipeline - Reported monthly on P&L - Coordinated with sales support on shipments , customs, direct containers from asia

- Coordinated order to cash processes with sales support teams in Head office - Managed , trained, developed and challenged a B2B distributor network of 300 clients and leads - Worked closely with product managers, exchanging about trends, competitive and market information

In charge of sales development and managing customer relationships with the distributors of the European Nordic countries and Central Asia: • Market study and analysis • Defining the price policy and sales strategy • Finding new clients across the region, contacting leads and converting them into sales • Maintaining and developing long term relationships with new and existing clients • Providing sales advice and technical support, introducing the range of products to new clients and updating current clients on existing and new products • Producing quotations for clients • Following up to close sales • Attending meetings with customers in the region and attending exhibitions ADMINISTRATIVE TASKS Managing orders and organizing deliveries, in accordance with the group procedures and local regulations by: - Checking availability based on procurement plan; checking with purchasing department if necessary - Entering sales orders in the system (sage) - Managing customer payments and checking their credit line - Setting up the preparation of orders with the logistic team taking into account the local restrictions/ transportation mode - Establishing the necessary documentation (invoices, packing list, certificate of origin, EUR1) - Organizing the pick-up of goods and tracking deliveries. - Handling and finding solutions for disputes (insurance statement, resolution of customs issues, quality issues, and payment reminders)