Clara Thiriet

– Managed the strategic relationship with Accor Group headquarters for the Luxury & Lifestyle division. – Defined, consolidated and optimized procurement needs across multiple hotel brands to ensure sourcing efficiency and product relevance. – Oversaw the development of tailored product ranges aligned with each brand's positioning, standards and guest experience strategy. – Reported regularly to the executive board on purchasing performance, sourcing strategy and alignment with group objectives. – Led the partnership with Relais & Châteaux headquarters as the official and exclusive supplier, ensuring brand consistency and operational excellence. – Coordinated internal teams and external partners throughout development, production, quality control and delivery phases.

– Created and structured the B2B division from scratch, defining its positioning across interior designers, architects, real estate developers and hospitality clients (B2B & B2B2C). – Designed and executed the global commercial strategy, including sales objectives, pricing architecture, distribution channels, margins and profitability targets. – Built and managed the entire sales funnel, from lead generation and key account acquisition to long-term client retention and loyalty. – Developed strategic partnerships contributing to brand visibility, recurring revenue and market expansion. – Led, recruited and mentored the sales team, setting KPIs, sales processes and fostering a strong client-centric culture. – Monitored, analyzed and reported sales performance to the executive committee, enabling data-driven strategic decisions. – Worked cross-functionally with product, marketing and operations teams to align collections, pricing, stock management and go-to-market strategy. – Active member of the executive committee, contributing to global growth strategy, market expansion and brand positioning.

– Key contact for luxury hotels and restaurants across Europe, including Oetker Collection, Dorchester Collection, Relais & Châteaux and LVMH Hotel Management. – Developed and nurtured long-term client relationships, ensuring a high level of service and trust. – Led sales development and contract negotiations, contributing to revenue growth and portfolio expansion. – Handled prospecting and client acquisition within the luxury hospitality sector. – Managed hotel pre-openings (Maison Pariente – Lou Pinet St Tropez, Le Coucou Méribel): product portfolio definition, budgeting, planning, sampling, production follow-up, quality control, delivery and after-sales monitoring.

– Primary point of contact for high-end B2C clients, delivering a bespoke and highly personalized service. – Managed VIP client experiences, including concierge services, event organization and on-demand requests. – Designed and implemented client satisfaction and loyalty processes, improving the overall customer journey. – Created and optimized operational workflows to enhance service reliability and efficiency. – Developed international partnerships, building a strong and curated network of service providers. – Played a key role in strengthening customer loyalty within a fast-growing luxury startup environment.

– Analysis of the current market situation for manufacture of X-Ray veterinary equipment for German, Austrian and Swiss markets in terms of technical requirements, quantities, price, expectations and service subjects. – Analysis of the current competition situation for manufacture of X-Ray detectors for the veterinary application worldwide compare to Thales product portfolio (digital X-Ray detectors). – Development of a sales strategy/strategies to be successful in the veterinary application with the THALES product portfolio – Participation on the ECR 2014 in Vienna with the Head of Sales (active promotion on a Thales booth) – Summary and presentation to the Sales Department Central Europe.