Claudiu Tita
Customer Service Operator
Salary / Daily rate
Bucharest, Romania
Freelance
Skills
Languages
About me
Intro
Customer service specialist with 3+ years as Online Operator, expertly managing order processing, customer communications, and service delivery. Proven track record in fast-paced environments handling email/phone orders and resolving payment/delivery issues. Ready to streamline your operations with exceptional attention to detail and customer-focused solutions.
Work experience
Online Operator
Infrastructure Telecom
Apr 2021 - Present
5 years 7 months
Bucharest, Romania
Processing all orders received online fast and correct. Processing received orders from email or phone. Offering quality services. Offering customer service. Providing information on the order or any complaints regarding payment or delivery. Contacting customers to obtain all the information needed in order to proceed with the order in certain situations. Tracking orders for proper completion. Operating returned products.
Receptionist
World Class Romania
Nov 2018 - Mar 2021
2 years 5 months
Bucharest, Romania
-Welcoming clients -Collection of products and subscriptions - offering quality services -Performing daily activities -Customer registration -Ensuring a good development of activity -Monthly inventory -Promoting company services -Maintaining a positive attitude towards members
Receptionist
Club Force GYM
Aug 2017 - Jul 2018
1 year
Bucharest, Romania
-Welcoming clients -Collection of products and subscriptions - offering quality services -Performing daily activities -Customer registration -Ensuring a good development of activity -Monthly inventory -Promoting company services -Maintaining a positive attitude towards members
Sales Assistant
C&A
Oct 2016 - Jul 2017
10 months
Bucharest, Romania
-Welcoming the clients -Customer service -Cash register and pos -Monthly inventory -Arranging clothes according to the catalog -Helping clients with their needs
Sales Assistant
ZARA USA
May 2016 - Oct 2016
6 months
Bucharest, Romania
-Welcoming the clients -Customer service -Cash register and pos -Monthly inventory -Arranging clothes according to the catalog -Helping clients with their needs
Sales Assistant
H&M
Nov 2015 - May 2016
7 months
Bucharest, Romania
-Welcoming the clients -Customer service -Cash register and pos -Monthly inventory -Arranging clothes according to the catalog -Helping clients with their needs
Sales Assistant
Carrefour
May 2015 - Oct 2015
6 months
Bucharest, Romania
Customer service. Arranging products in the store. Verifying new products. Making inventory. Helping clients.
Promoter
Avia Motors
Sep 2013 - Dec 2013
4 months
Bucharest, Romania
Demonstrating and providing information on promoted products/services Distributing flyers to source new sales opportunities.
Education
Colegiul Tehnic "Costin D. Nenitescu"
Bachelor's degree
2009 - 2013
4 years 1 month