Clémence TESSIER

Ongoing consulting engagements for multiple luxury brands, such as Messika, Celine, and Diptyque, across multiple topics including retail strategy, POS transition, omnichannel workflows, and change management. Retail Strategy & Ops • Operational strategy and store systems design • Back-of-house layout optimisation • Omnichannel journeys & workflows • Retail compliance audits and reporting frameworks Systems & Technology • POS system transition • Gap identification across regions and Core model build • UAT and functional testing coordination • Systems documentation Project & Stakeholder Management • Cross-functional stakeholder alignment • Acting as intermediary between IS&T and Retail teams • Project timeline ownership and delivery oversight Change Management & Training • Retail team training and support • Change management • Creation of playbooks, SOPs, and compliance tools Merchandising & Inventory • Product assortment strategy • Auto-replenishment and stock optimisation • Sell-through analysis and inventory clean-up • New collection allocation and order planning Customer Experience & Store Journey • Store layout and sensory audit (lighting, scent, flow) • Sales associate grooming and selling ceremony evaluation • End-to-end mystery shopping and customer journey mapping • Recommendations for experiential enhancement and service upgrades

• Transition from Retail Pro to Cegid Y2 SaaS (FO, BO, Inventory Tracking, and Live Store) • Analysis of existing Retail and Omnichannel processes across regions; identification of gaps and opportunities for process improvement • Definition of functional (business) requirements for the new POS solution • Design and implementation of a global Retail Core Model, aligning operational needs with business priorities • UAT strategy development: test plan design, coordination of key users, and test validation • Project management: coordination of cross-functional stakeholders, facilitation of steering committees, and review/approval of integrator deliverables to ensure compliance with expected standards • Change management: creation of training plans and support for Retail teams during the adoption of new tools and processes

• Optimization of Omni-related processes • Retail teams support through change management initiatives across international markets • Design and tracking of performance dashboards to monitor operational efficiency across omni journeys • Execution, monitoring, and validation of UAT campaigns for omnichannel workflows • Design of a global digital reference guideline for in-store visits (operations & compliance) • Strategic analysis and recommendations on store layouts (front & back of house), in line with evolving client expectations and mobile-first usage

• Creation and management of the Global Retail Merchandising department • Management of worldwide product assortments and monitoring of stock levels • Implementation of auto-replenishment solutions to optimize bestseller availability • Management of IS&T projects (auto-replenishment, product search, new subsidiaries workflows) • Training and support for retail managers in new subsidiaries (Europe, US, Japan, China, HK) • Definition of global retail orders volume for new product launches and collections • Monitoring of retail network performance and implementation of corrective actions • Validation of store zoning and merchandising strategies • Change management initiatives, including product knowledge training and implementation of new processes

• Management of a portfolio of 100+ brands and negotiation of key commercial and logistics terms • Definition of assortment strategy, pricing, margins, and purchasing volumes • Monitoring of stock coverage and implementation of corrective actions • Conducting market benchmarks and sourcing of new brands • Oversight of digital media ad sales (banners, newsletters, social media)

• Management and optimization of a portfolio of 60+ international brands • Development of product assortments and definition of purchase volumes • Negotiation of commercial terms and contracts with brand partners • Performance analysis and implementation of targeted corrective actions

• Development of sales support materials: product descriptions, technical details, storytelling and creative inspiration • Planning and coordination of High Jewellery product shoots • Follow-up on photo editing with design agencies • Sales performance analysis for High Jewellery collections • Competitive analysis and strategic benchmarking

• Support for buying and negotiations of a 100+ luxury brand portfolio • Performance reporting and in-depth sales analysis • Management of assortment updates and ensuring operational follow-up • Monitoring of competitors and sourcing of emerging brands and trends • Curation of product selections for online and print marketing materials