Clément Ngansop, PMP®

- Spearheaded CRM tool structuring, enhancing governance, data flows, and business repositories for seamless operations. - Managed CRM database integrity through data cleaning, migration, and validation using Power BI, SQL, Python, and Ms Excel. - Defined user requirements and authored precise functional specifications to align solutions with business needs. - Optimized lead management and CRM interactions by modeling efficient business processes with BPMN 2.0. - Designed intuitive UI/UX interfaces using Figma and Axure RP to improve user adoption and data input efficiency. - Fostered collaboration with global IT and business teams to deliver high-impact CRM solutions.

- Led Health SaaS MIS & Digital Transformation initiatives, delivering scalable platforms that modernized healthcare IT ecosystems and enabled secure, data-driven operations across clinical, pharmacy, HR, and administrative functions. - Directed ERP implementation for Pharmacist Unit Drug Management, including SIRH (HRIS) module, covering procurement, inventory, traceability, regulatory compliance, medication lifecycle management, and workforce planning within regulated healthcare environments. - Established data governance frameworks, defining data ownership, quality, security, interoperability, and compliance standards (GDPR / healthcare regulations), ensuring reliable master data and trusted reporting across MIS, ERP, CRM, and analytics platforms. - Led upstream project strategy , including requirements elicitation, feasibility studies, and target-state design, aligning Health IT initiatives with business objectives while mitigating operational and regulatory risks. - Strengthened system reliability and operational excellence, overseeing incident management, SLA governance, and continuous improvement to ensure uninterrupted service for mission-critical healthcare applications. - Acted as a bridge between business, clinical, HR, and IT stakeholders, translating complex needs into scalable architectures, ERP/CRM integrations, and analytics solutions improving decision-making and efficiency. - Managed end-to-end software and SaaS delivery (Agile & Hybrid), coordinating cross-functional teams to deliver secure, high-quality solutions on time and within budget. - Implemented IT & data governance operating models, improving portfolio visibility, compliance, and organizational performance through standardized processes, KPIs, and digital tools

- Business & System Analysis for E-Banking Platforms Led requirements gathering, functional specifications, and validation for secure web and mobile e-banking platforms, ensuring compliance with BEAC and COBAC regulations. Supported seamless customer account migration, advanced security implementation (MFA, encryption), and user adoption. - ESS / SIRH Project Leadership (A–Z) Drove end-to-end Employee Self-Service (ESS) and SIRH projects, from business analysis and functional design to deployment and training, improving HR process automation, workforce efficiency, and data reliability. - ERP/CRM & IT Security Analysis Conducted IT audits, identified system gaps, and defined requirements for ERP/CRM implementations and IT security strategies. Supported automation of sales, inventory, accounting, and reporting processes to enhance operational decision-making. - Digital Transformation & Process Optimization Analyzed business processes, identified inefficiencies, and recommended digital solutions to streamline administrative and financial operations, enabling measurable efficiency gains. - Pre-Project Strategy & Functional Design Participated in upstream phases including feasibility studies, requirement elicitation, and target-state definition, translating business and regulatory needs into actionable specifications. - Finance & Controlling Business Partner Acted as Finance/Controlling referent for projects, ensuring alignment with budgets, KPIs, and strategic objectives. - Mentorship & Stakeholder Collaboration Supported cross-functional teams, coached colleagues, and facilitated stakeholder engagement to ensure high-quality, compliant, and timely project delivery.

- Led IT Administration and Network Management: Oversaw systems and network operations, including the deployment of VOIP/IP servers, streamlining communication processes and enhancing internal collaboration efficiency. - Optimized Logistics Processes: Provided technical support to streamline logistics operations, improving delivery workflows and boosting team productivity while optimizing operational costs. - Supported Humanitarian Missions: Strengthened IT capabilities to support critical organizational activities, enhancing system availability and reducing technical incidents impacting field missions. - Developed Strategic IT Policies: Defined and implemented IT policies that improved operational efficiency, enabling in-house teams to achieve higher productivity and performance.