Clément Richard
Consultant CRM | Salesforce | Directeur Projet
3 recommandations
Salaire / Taux journalier
3 personnes recommandent
51100 Reims, France
Freelance
Peut venir sur site
Expertises
Langues
Recommandé par
Arpiné Huchette
LEROY MERLIN / ADEO
Services Offer, Customer Experience & Growth Director
A recommandé le 17 juin 2025
À propos
Introduction
Certified salesforce professional with 10 years as strategy consultant, operational leader and various directors’ roles in complex international CRM projects. Passionate about customer experience, operational management and the power of salesforce to quickly make it happen, I bring a blend of strategy and down to earth vision to deliver value quickly.
Expérience de travail
Founder - Certified salesforce integration consultant
Amplee
juil. 2025 - Présent
1 an 4 mois
51100 Reims, France
Founder of Amplee, consulting company specialized in salesforce integration • CRM vision powered by data, market trends, customer & user feedbacks • Salesforce roadmap design, coordination & complex program management • Building & integrating your next awesome salesforce processes & features • Business process reengineering (Sales /Service / Ops) boosted by IA #Agentforce • Adoption plan & team onboarding toolkit
Head of Service Provider
ADEO
janv. 2023 - juil. 2025
2 ans 7 mois
Lille, France
Scaling services internationally for Adeo group (Leroy Merlin, Weldom, Bricoman) • Responsible to scale installer network for Adeo, 13K pros generating 1Bn€ GMV • 2 country opening in 1 year with +35% GMV in installations • Defined Salesforce strategy to drive productivity & 360° view across service providers • Spearheaded B2B platform & mobile app strategy and build
Ornikar
avr. 2020 - déc. 2022
2 ans 9 mois
Paris, France
Head of Instructor's Operations
juil. 2022 - déc. 2022
6 mois
Paris, France
Took ownership of Ornikar's supply side in France, 1 800 instructors/700 cities - 24 people • Territory Management - Grow & retain our network of instructor's delivering +2M Lessons/year • Instructor Experience - Ensure Best-in-class partner's experience • Instructor Services - Offer unique B2B partnerships & in-house services to our partners • B2B2C Sales - Generate incremental sales via curated B2B2C deals
Head of International Expansion - Education
mars 2022 - juil. 2022
5 mois
Paris, France
• 2 Strategic due diligences on potential M&A opportunities performed & pitched to management • 3 years International strategic roadmap for Ornikar education defined • Kick started the go to market on one country & staffed the team from scratch - 3 people
Head of Strategic Operations
déc. 2020 - mars 2022
1 an 4 mois
Paris, France
• Scaled an ops department from 4 to +20 people focused on excellence & strategic MVP launch • Ownership on 4 teams : B2B Marketing, sales efficiency, business operations and client support • Led cross functional strategic initiatives within the organization
Territory Manager
avr. 2020 - déc. 2020
9 mois
Paris, France
• B2B sales team responsible for growth & retention of marketplace supply in western France - 4 people • Network’s growth of +90% and +50% of monthly recurring revenue to 1,2M€ in 6 months
World tour
Sabbatical
févr. 2019 - déc. 2019
11 mois
Worlds End, Waterlooville PO7 4QU, Royaume-Uni
11 Months world tour across 4 continents and 11 countries (India, Nepal, Thailand, Myanmar, Vietnam, Indonesia, Costa Rica, Colombia, Argentina, Namibia, Iran) Sabbatical from Mawenzi Partners
Senior Consultant
Mawenzi Partners, conseil en stratégie & organisation
mars 2017 - janv. 2019
1 an 11 mois
Paris Area, France
Mawenzi Partners is a strategy consulting boutique, helping senior management teams of major French and international groups with their growth strategies. Client-facing: - Worlwide revenue optimization program – French car manufacturer (12 months) - New product launch in a niche market – Insurance company in Luxembourg (8 months) - 3 years' digital strategy definition – French logistic company (2 months) Internal: - 3 years plan definition - Mawenzi geographical expansion - Creation of « Bivouac@Mawenzi » – Build synergies between start-ups & consulting
Analyst - Strategy & Corporate Finance Consulting
Deloitte Luxembourg
juil. 2015 - mars 2017
1 an 9 mois
Luxembourg
1 - PMO: Large scale IT implementation project in the banking industry 2 - Feasibility study: Target operating model definition in Private Banking sector 3 - Smart sourcing: BPO business case for retail bank services 4 - Project management: AML project, Diagnosis and Software implementation 5 - PMO & Stream Coordination: MiFID II implementation project
Business Specialist – Operations
J.P. Morgan
juin 2013 - juil. 2014
1 an 2 mois
Région de Genève, Suisse
Formation
EDHEC Business School
Programme Grande Ecole - Double Master’s degree in Management & in Corporate Finance
2011 - 2015
4 ans 1 mois
University College Dublin
2012 - 2013
1 an 1 mois
Licences et certifications
Certification Sales Cloud Consultant
Délivré le : oct. 2025
Certification - Agentforce specialist
Délivré le : sept. 2025
Salesforce - Certified platform app builder
Délivré le : sept. 2025
Certification - Salesforce Certified Administrator
Délivré le : avr. 2025
Portfolio
Pluxee - RevOps & Product Owner - Lead management
Criteo - Direction de projet - Fusion d'instances salesforce et gains de productivité sales
GTM & Business développement - Lancement d’un produit d’assurance prévoyance ultra-premium
Salesforce Service - Gérer un réseau de +13k artisans dans 5 pays européens pour un leader du retail
