Cloé Sorel

– Creating snippets and CRM shortcuts to improve handling time and response quality. – Managing end-to-end customer relations and technical troubleshooting for European clients. – Communicating over the phone in French & English, and via emails in French, English, Spanish and German. – Remote Collaboration: Proven ability to work independently in fast-paced, distributed environments.

– Creating content (email, SMS, Web and App pushes) and implementing marketing journeys for France, Belgium, Canada, Ireland, Australia and New Zealand. – Preparing automated campaigns for recurring offers and specific segments. – Creating segments and lists to target specific groups of users. – Monitoring performances on PowerBI and on internal reports. – Training newcomers on processes and tools. – Doing the QA of other Executives' contents and journeys. – Preparing the calendar for upcoming campaigns. – Doing competitive intelligence to stay up to date with market trends.

– Dealing with customers' requests on Live Chat and emails regarding the I-gaming industry. – Liaising with other departments to ensure every issue is solved promptly. – Using Zendesk, Dixa and Textblaze for all communications, and Slack to communicate internally.

– Calling property owners / managers: – To help them register on the platform. – To retain them, especially in the context of the Olympic Games in France. – Ensuring a great customer experience through live chat and emails. – Providing advice based on market trends and internal reports.

– Teaching French and Spanish to students from Y3 to year 11.

– Writing content for the game. – Promoting it on social media. – Attending local events. – Analysing performances.

– Preparing packaged trips for customers. – Writing emails and newsletters / analysing and reporting on their performances. – Liaising with other departments. – Finding new partners. – Attending business events.