Cloyd Ragasa
Customer Service Representative
Salary / Daily rate
Dubai - United Arab Emirates
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Customer service professional with 11+ years of experience in high-volume call centers and logistics support. Achieved 98% order accuracy and 96% first-call resolution while driving 12% revenue growth through strategic upselling. Expert in SAP, CRM systems, and multilingual support, delivering exceptional customer experiences across healthcare and telecom industries.
Work experience
Customer Service Representative
Cardinal Health
Jan 2025 - Jul 2025
7 months
Taguig, Metro Manila, Philippines
Managed inbound orders and logistics queries with 98% accuracy, reducing order processing delays by 22% Leveraged SAP and CRM tools to track, fulfill, and troubleshoot shipments across multiple time zones Collaborated with supply chain teams to resolve escalated issues, improving customer feedback scores by 15%
Call Center Agent
Zain Kuwait
Jun 2013 - Jul 2024
11 years 2 months
Kuwait City, Kuwait
Handled high-volume inbound calls with a 96% first-call resolution rate Implemented persuasive objection handling and upselling strategies, contributing to a 12% revenue increase Trained new hires on soft skills and system navigation, improving team onboarding efficiency by 30%
Receptionist
Dar Al Shifa Hospital
Apr 2011 - May 2013
2 years 2 months
Hawally, Kuwait
Delivered front-line support for patient admissions, insurance processing, and appointment coordination Navigated Arabic-English communication with precision, ensuring smooth triage for diverse patient backgrounds Maintained detailed logs of patient queries, aiding medical staff in streamlining responses and care plans
Education
Emilio Aguinaldo College
Bachelor of Science - BS
2003 - 2007
4 years
Emilio Aguinaldo College
Bachelor of Science - BS
2003 - 2007
4 years