Collin Petersen
Team Lead
Salary / Daily rate
Johannesburg, South Africa
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer service and sales professional with 15+ years of experience across call centers, warehouse operations, and team leadership. Currently Team Lead at Merchants SA, with proven expertise in financial services, insurance claims, and customer experience coaching. Delivering exceptional client relationships and operational efficiency for businesses seeking reliable support solutions.
Work experience
Team Lead
Merchants SA Dimension Data- DoorDash
Jan 2024 - Present
2 years 10 months
Johannesburg, South Africa
Customer Experience Coach
Merchants SA Vodacom VodaPay
Aug 2021 - Present
5 years 3 months
Johannesburg Metropolitan Area/ Work From Home · On-site
Sales Consultant
Clientele Life
Sep 2020 - May 2021
9 months
Johannesburg, South Africa
Calling potential clients to sell Clientele Funeral and Legal plans. Explaing the product benefits and features. Handling objections. Capturing the client's details on the system.
Financial Advisor
Matlalife Investments
Aug 2019 - Mar 2020
8 months
Johannesburg, South Africa
Replacing and selling of all in one Life/ funeral and home contents cover on behalf of Hollard. Setting up appointments with clients. Traveling. Data capturing. Doing financial needs analysis. Recommending products to clients. Doing quotes for clients. Drafting Last Will and Testament on behalf of Capital Legacy. Educating clients on the importance of having a Will in place.
Call Center Representative
First Federal Investments
Jun 2019 - Jul 2019
2 months
Johannesburg, South Africa
Offering loans to ABSA clients. Data capturing. Create a need for a loan.
Call Center Representative
3 Way Marketing
Mar 2019 - May 2019
3 months
Johannesburg, South Africa
Lead generation for various major insurers. Data capturing. Explaining the products to potential customers. Handling objections.
Outbound Call Centre Agent
NuDebt Management (Pty) Ltd
Oct 2018 - Mar 2019
6 months
Johannesburg, South Africa
Selling tracking devices for vehicles to individuals and businesses. Data capturing. Check stock availability. Provide product knowledge to customers. Liaising with customers and fitment centres for installations. Follow up with customers.
Call Centre Agent/ Sales
JT Call Centre
May 2018 - Jul 2018
3 months
Johannesburg, North Riding
Sales/ Data Capturing
Call Centre Agent/ Sales
Exhilarate (The Unlimited)
Dec 2017 - Jan 2018
2 months
Johannesburg, Paulshoff
Sales/ Data Capturing
Team Leader/ Sales Consultant
Mzilothi Holdings/ Transafrica Life
Oct 2015 - Jul 2016
10 months
Johannesburg, South Africa
Call Centre Agent/ Sales
Direct Channel
Aug 2015 - Oct 2015
3 months
Randburg, South Africa
Sales/ Data Capturing
Supervisor/ Recieving/ Dispatch/ Sales/ Glass Claims Administrator
National Auto Glass Fourways
May 2014 - Jul 2014
3 months
Johannesburg, South Africa
Picker/ Packer/ Receiving/ Dispatch/ Warehouse Supervisor/ Glass Claims Administrator/ Health and Safety/ Stock Control/ House Keeping/ Route Planning/ Liaising with insurance companies/ Purchasing/ Invoicing/ Appointment Setting/ Administration/ Handling of Money/ Crediting
Marketing and Sales Consultant
Go Direct Stock Market Investments cc
Jan 2013 - Jul 2013
7 months
Johannesburg, South Africa
Warehouse Supervisor/ Glass Claims Administrator/ Receiving/ Dispatch
Grandmark International
May 2005 - Oct 2011
6 years 6 months
Johannesburg, South Africa
Picker/ Packer/ Receiving/ Dispatch/ Warehouse Supervisor/ Glass Claims Administrator/ Health and Safety/ Stock Control/ House Keeping/ Route Planning/ Liaising with insurance companies/ Purchasing/ Invoicing/ Appointment Setting
Education
Stech (Havatach)College
Certificate
2006 - 2006
1 month
Willow Crescent Seconday School
Grade 12
1990 - 1996
6 years 1 month