Comfort Dauda

Delivered prompt, professional support to customers by addressing inquiries, resolving complaints, and providing tailored banking solutions that enhanced customer satisfaction and loyalty. Managed a high volume of inbound and outbound calls daily, consistently maintaining service quality and efficiency during peak times. Educated customers on Sterling Bank’s product offerings, boosting their understanding and engagement with banking services. Accurately documented and tracked customer interactions in CRM systems, ensuring reliable records for follow-ups and data-driven improvements. Collaborated closely with team members and supervisors to meet and exceed service targets, contributing to continuous process improvements. Consistently surpassed key performance metrics, including customer satisfaction scores and issue resolution turnaround times, reflecting a strong commitment to service excellence.

Observed and gained hands-on exposure to the bank's day-to-day operations, including customer service, credit processing, and account management. Learned the fundamentals of financial documentation, risk assessment, and compliance with banking regulations Acquired a practical understanding of banking products and services, enhancing knowledge of finance and credit operations

Advocated for sexual and reproductive health rights among young people through community outreach and awareness campaigns. Organized workshops and seminars to educate youth on reproductive health, family planning, and gender equality. Collaborated with local stakeholders and youth groups to promote PPF'N initiatives and foster community engagement. Worked with a team of volunteers to plan and execute events aimed at empowering young people to make informed health decisions.