Coralie HEBERT

February 2024 – Present Company: Klanik (on behalf of CMA CGM) 🔸 MyHub Project (Feb 2024 – Jul 2024) Provided global support for MyHub, the new intranet platform: access, audience setup, content support. Managed the migration of 150+ SharePoint sites into a unified structure. Created user documentation (FAQs, how-to guides) and supported local contributors worldwide. 🔸 MySociabble Project (Since Aug 2024) Delivered user support via ServiceNow (login, access, audiences, roles). Trained and supported over 30 contributors globally. Created onboarding materials and documentation; handled complex cases (e.g., Bolloré, LATAM). Provided feedback to improve product features and usability. Key Achievements: - Managed over 500 support tickets in 6 months. - Reduced recurring tickets by 30% through a centralized FAQ. - Developed a clear guide for EUP ticket submissions. - Contributed to user adoption and product evolution.

October 2022 – January 2024 · 1 yr 4 mos Company: Klanik (on behalf of CMA CGM) - Supported the transformation of internal communication tools to cloud-based platforms (SharePoint, Yammer, mailing lists). - Led the redesign and migration of over 30 SharePoint sites for HR, IT, and business teams. - Created and updated content to ensure alignment with corporate communication standards. - Provided functional support and coordinated with project and technical teams.

As Digital Project Leader, I managed the global coordination and delivery of a new PRM (Partner Relationship Management) platform tailored to the needs of Schneider Electric's OEM customers. Key responsibilities: - Led a multicultural team of 18 people from 18 countries. - Drove end-to-end digital project lifecycle: scoping, development, deployment, and adoption. - Facilitated collaboration across regions and ensured consistency in implementation. - Acted as the main point of contact for local teams to collect feedback and share best practices. - Ensured alignment with global strategy while adapting the solution to local market needs. Key achievements: - Successfully delivered an innovative and scalable PRM platform with a strong adoption rate. - Strengthened collaboration across continents through knowledge sharing and cultural alignment. - Developed strong leadership skills in a highly international and complex environment.

Responsibilities : Conceptualized and implemented 360° digital strategy and roadmap for Schneider Electric Training Center to ensure the best Customer Experience and grow the business Managed digital marketing programs to achieve strategic business objectives that resulted in cost a savings of 10%. Development and optimization digital content to maximize success for every training product. Shifting to paperless with a good online training customer experience : Multiple paperless solution test with the trainer and the customers. Effectively managed teams of 5 to 15 people or suppliers to deliver a project on time and keeping the budget Recognized emerging trends at conferences, bringing technology and ideas to company for brand leaders