Coralie Mokodopo

– Monitoring the new product introduction process, ensuring timely activation of products within ERP systems – Managing e-learning projects, including tool utilization, documentation, and SharePoint management – Defining process mapping for business operations related to digital products – Developing and maintaining dashboards and reporting in the CRM environment (SFDC and Service Max) for enhanced data visibility

Develop and implement pricing strategies that maximize profitability while remaining competitive in the market – Collaborating with sales and marketing teams to define commercial offers – Establishing the catalog offerings for manufacturers and airlines – Conducting analysis and establishing pricing strategies: margins and recommendations to enhance revenue – Creating performance tracking metrics – Designing processes and implementing a pricing tool

Provide exceptional support and service to customers by addressing their inquiries, resolving issues, and ensuring a positive experience. – Supervising the external frontline call center operations (4 collaborators): developing workbooks and training team members on new products and features – Creating response templates and drafting operational procedures – Contributing to marketing campaigns by gathering customer feedback in the CRM tool for migration to the insights platform – Analyzing insights for product improvements and sharing findings with the marketing and production teams