Corto Stergard

🎯 Expert CRM & Klaviyo | Data & Tracking

Salaire / Taux journalier

Paris, France

Freelance

Ă€ distance uniquement

Expertises

CROCRMEmailingStratégie MarketingWeb AnalyticsCampagne de CommunicationStratégie de marqueStratégie de Contenu

Langues

AnglaisFrançaisGrec

Ă€ propos

Introduction

Ex-L’Oréal (Armani & Lancôme). Le CRM, la qualité de la donnée et l’automatisation marketing ont été au cœur de mon travail dans des environnements e-commerce à grande échelle. Je m’intéresse particulièrement à l’impact des limites de tracking, des contraintes de confidentialité et de la logique d’automatisation sur les parcours clients, ainsi qu’aux approches server-side et à l’architecture data pour améliorer la prise de décision CRM. 🚀

Liens

Expérience de travail

CRM Specialist - EMEA

BRP

juin 2022 - Présent

4 ans 5 mois

Paris, France

- CRM Expert Adobe Campaign - Coordinate deployments for all brands - Build & maintain CRM calendar

Chief Digital Officer (CDO)

AYANA Skincare

janv. 2022 - Présent

4 ans 10 mois

New York, État de New York, États-Unis

- Shopify, Salesforce and Klaviyo expert - Implement data analytics effectively into business processes - Develop a clear and compelling digital strategy for the company’s future - Own and monitor the digital-innovation project portfolio - Build, manage, and continue to grow a digital-innovation ecosystem, both internal and external

L'Oréal

janv. 2018 - Présent

8 ans 10 mois

Montréal, QC, Canada

E-commerce & CRM manager

août 2019 - Présent

7 ans 3 mois

Montréal, QC, Canada

- Designing the brand's digital strategy - Salesforce expert - Defining and managing deliverables, budgets, risks and timelines - Creating digital contents for product launches (display, social media, SEM, SEO, e-sampling, etc) and follow-up (Google Analytics) - Managing e-commerce: content, website update, promotions, online sales development and customer service - Implementing the CRM strategy, the action plan and follow-up of KPIs - Defining and setting up strategy on social networks (Facebook, Instagram, Twitter, Youtube)

E-Commerce & E-Retail Specialist - LancĂ´me

janv. 2018 - août 2019

1 an 8 mois

Région de Montréal, Canada

Digital & e-commerce specialist

Groupe Marcelle

févr. 2016 - juil. 2017

1 an 6 mois

Région de Montréal, Canada

- Defining and executing social media strategy including content and sales events via Facebook, Twitter, Instagram, YouTube and LinkedIn. - Magento expert - Conception and optimization of SEO campaigns (Google AdWords). - Management of e-commerce: content, promotions, sales events, online sales development and customer service. - Tracking and analyzing data for different marketing activities (Google Analytics, Facebook Insights etc.) and making recommendations for improvement. - Supporting the development of the brand abroad.

Digital Project Manager

Lise Watier Cosmétiques

mai 2015 - juil. 2017

2 ans 3 mois

Région de Montréal, Canada

- Development and management of online marketing strategies and implementation of customer acquisition / retention tactics. - Creation, execution, management and optimization for integrated, multi-channel campaigns. - Managing social media calendar: create, execute and measure social media campaigns, including scheduling of all updates. - Building and reinforcement of the brand presence on emerging social networks and the consolidation of an existing customer base. - Tracking and measuring web analytics, search engine ranking, advertising campaign results and branding across digital channels. - Achieving a strong, visible social media presence and the development of concepts with viral potential. - Supporting the international development of the brand.

Marketing Manager

Beau.com

sept. 2013 - janv. 2015

1 an 5 mois

Région de New York City, États-Unis

- Assisting the CEO in all aspects of the business: 
retail, marketing
, commerce & e-commerce
, brand exposure. - Development of the flagship store in New York: marketing strategies and co-marketing initiatives, ecommerce operations, staff training. - Website monitoring and social media management - Internationalization of the brand, competitor and new markets analysis. - Opening of 3 stores: Washington, Stamford and West Hartford.

Assistant Chief Executive

Publicis Groupe

févr. 2011 - juil. 2011

6 mois

Nantes, France

- Market analysis, trends, key figures, competitors and on product promotion. - Implementation of communications media. - Guidance on tenders (Valorial, Bergasol, Caussade, etc.). - Monitoring of Web projects, Web application (Hénaff).

Marketing and Communications Assistant

Agence New York

juin 2010 - août 2010

3 mois

Paris, France

- Ephemeral Site Management « Chez Mes Colocs » (BNP Paribas). - Preparation of briefs and competitive analysis. - Updating prospects. - Analysis of press coverage.

Assistant Acount Manager

SixAndCo London

juin 2009 - août 2009

3 mois

Londres, Royaume-Uni

- Customer relationship management (Alpha Roméo). - Social network management (Maybelline). - Establishment of loyalty campaigns (Maybelline). - Updating websites (Alpha Roméo, Procter & Gamble).


Formation

HEC Montréal

Marketing

2013 - 2013

2 mois

École des sciences de la gestion (ESG UQAM)

Master's degree, Marketing

2011 - 2013

2 ans 2 mois

Audencia

Bachelor of Commerce (B.Com.), Marketing, Communication

2008 - 2011

3 ans 2 mois

Portfolio

Portfolio

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