
Corto Stergard
🎯 Expert CRM & Klaviyo | Data & Tracking
Salaire / Taux journalier
Paris, France
Freelance
Ă€ distance uniquement
Expertises
Langues
Ă€ propos
Introduction
Ex-L’Oréal (Armani & Lancôme). Le CRM, la qualité de la donnée et l’automatisation marketing ont été au cœur de mon travail dans des environnements e-commerce à grande échelle. Je m’intéresse particulièrement à l’impact des limites de tracking, des contraintes de confidentialité et de la logique d’automatisation sur les parcours clients, ainsi qu’aux approches server-side et à l’architecture data pour améliorer la prise de décision CRM. 🚀
Expérience de travail
CRM Specialist - EMEA
BRP
juin 2022 - Présent
4 ans 5 mois
Paris, France
- CRM Expert Adobe Campaign - Coordinate deployments for all brands - Build & maintain CRM calendar
Chief Digital Officer (CDO)
AYANA Skincare
janv. 2022 - Présent
4 ans 10 mois
New York, État de New York, États-Unis
- Shopify, Salesforce and Klaviyo expert - Implement data analytics effectively into business processes - Develop a clear and compelling digital strategy for the company’s future - Own and monitor the digital-innovation project portfolio - Build, manage, and continue to grow a digital-innovation ecosystem, both internal and external
L'Oréal
janv. 2018 - Présent
8 ans 10 mois
Montréal, QC, Canada
E-commerce & CRM manager
août 2019 - Présent
7 ans 3 mois
Montréal, QC, Canada
- Designing the brand's digital strategy - Salesforce expert - Defining and managing deliverables, budgets, risks and timelines - Creating digital contents for product launches (display, social media, SEM, SEO, e-sampling, etc) and follow-up (Google Analytics) - Managing e-commerce: content, website update, promotions, online sales development and customer service - Implementing the CRM strategy, the action plan and follow-up of KPIs - Defining and setting up strategy on social networks (Facebook, Instagram, Twitter, Youtube)
E-Commerce & E-Retail Specialist - LancĂ´me
janv. 2018 - août 2019
1 an 8 mois
Région de Montréal, Canada
Digital & e-commerce specialist
Groupe Marcelle
févr. 2016 - juil. 2017
1 an 6 mois
Région de Montréal, Canada
- Defining and executing social media strategy including content and sales events via Facebook, Twitter, Instagram, YouTube and LinkedIn. - Magento expert - Conception and optimization of SEO campaigns (Google AdWords). - Management of e-commerce: content, promotions, sales events, online sales development and customer service. - Tracking and analyzing data for different marketing activities (Google Analytics, Facebook Insights etc.) and making recommendations for improvement. - Supporting the development of the brand abroad.
Digital Project Manager
Lise Watier Cosmétiques
mai 2015 - juil. 2017
2 ans 3 mois
Région de Montréal, Canada
- Development and management of online marketing strategies and implementation of customer acquisition / retention tactics. - Creation, execution, management and optimization for integrated, multi-channel campaigns. - Managing social media calendar: create, execute and measure social media campaigns, including scheduling of all updates. - Building and reinforcement of the brand presence on emerging social networks and the consolidation of an existing customer base. - Tracking and measuring web analytics, search engine ranking, advertising campaign results and branding across digital channels. - Achieving a strong, visible social media presence and the development of concepts with viral potential. - Supporting the international development of the brand.
Marketing Manager
Beau.com
sept. 2013 - janv. 2015
1 an 5 mois
Région de New York City, États-Unis
- Assisting the CEO in all aspects of the business: 
retail, marketing
, commerce & e-commerce
, brand exposure. - Development of the flagship store in New York: marketing strategies and co-marketing initiatives, ecommerce operations, staff training. - Website monitoring and social media management - Internationalization of the brand, competitor and new markets analysis. - Opening of 3 stores: Washington, Stamford and West Hartford.
Assistant Chief Executive
Publicis Groupe
févr. 2011 - juil. 2011
6 mois
Nantes, France
- Market analysis, trends, key figures, competitors and on product promotion. - Implementation of communications media. - Guidance on tenders (Valorial, Bergasol, Caussade, etc.). - Monitoring of Web projects, Web application (Hénaff).
Marketing and Communications Assistant
Agence New York
juin 2010 - août 2010
3 mois
Paris, France
- Ephemeral Site Management « Chez Mes Colocs » (BNP Paribas). - Preparation of briefs and competitive analysis. - Updating prospects. - Analysis of press coverage.
Assistant Acount Manager
SixAndCo London
juin 2009 - août 2009
3 mois
Londres, Royaume-Uni
- Customer relationship management (Alpha Roméo). - Social network management (Maybelline). - Establishment of loyalty campaigns (Maybelline). - Updating websites (Alpha Roméo, Procter & Gamble).
Formation
HEC Montréal
Marketing
2013 - 2013
2 mois
École des sciences de la gestion (ESG UQAM)
Master's degree, Marketing
2011 - 2013
2 ans 2 mois
Audencia
Bachelor of Commerce (B.Com.), Marketing, Communication
2008 - 2011
3 ans 2 mois
Portfolio
