Andrew Costa

• Develop and manage ETL pipelines to extract and wrangle large user datasets from Google Analytics and Semrush. [Tools: GCP, Python, SQL] • Created PowerBI dashboards to present and highlight actionable insights to inform investment decisions, product development and other strategic decisions to the CEO and stakeholders, focusing on ensuring the data analysis was clear and explainable. • Using NLP techniques, analysed customer reviews to highlight positive and negative comments to find where product improvements could be made. [Tools: nltk] • Built a clustering model to perform a critical cluster analysis to find more accurate “persona” for a new data-driven marketing solution that was implemented together with the tight-knit marketing team, increasing “persona” from 3 to 6. [Tools: Tensorflow, Python]

Building an automation product using LLMs that creates responses to Request For Proposals from potential clients.

• Design and build a model that predicts the probability of liquidity risk for borrowers on the protocol. Writing documentation pertaining to the model architecture and its usage. • Deploy model using Docker and provide its respective documentation.

• Automated flight data scraping from a leading travel engine, aggregating and analysing prices for designated destinations and time periods. Within a strict timeframe, integrated flight insights into a client's Shopify store, providing potential customers with accurate and timely flight information. [Tools: BeautifulSoup, Python] • Built an automation tool that automatically transcribes and translates the audio from an mp4 file. Translated srt file is then uploaded to original mp4 file with new subtitles. [Tools: OpenAI’s Whisper, Python]

As a sales associate in the bakery department during the busiest time of the year; my role includes, but is not limited to: - delivering exceptional customer service by answering queries and selling produce - ensuring that the display is perfectly organised (which attracts a lot of photographs from customers) - managing the till and completing transactions - maintaining the stock level for the dairy fridge and bakery section

• In charge of reviewing ORM governance documents whilst identifying ways to improve them. • Analysed RCSA reports in order to identify control gaps that prevent business growth. This entailed identifying their KRIs and other relevant data and ascribing relevant control measures in order to reduce the inherent and residual impact. This experience allowed me to think critically in order to identify control measures, whilst handling complex concepts and data within a strict timeframe

Student Ambassador for Modern History with Economics Applicant Days. This involved giving a presentation to prospective students and guiding them a tour around the university campus.

During my time at Kate Kuba, I interacted with customers by recommending specific products and delivered excellent customer service. I worked cooperatively and built positive relationships with my colleagues by perfecting the shop display and organising the stock.