Cynthia Karangwa

• Built and supported the B2B customer care function during its launch phase. • Managed complex escalations and acted as client advocate for high-impact accounts. • Contributed to service structuring, knowledge base creation and team onboarding.

Key missions delivered for Back Market (B2C), Alan, BlaBlaCar and Carlili. • Supported customer success and customer care across B2B and B2C platforms. • Managed high-volume support, escalations and service quality. • Reviewed performance, billing and customer satisfaction to advise clients.

• Supported administrative workflows and client coordination. • Ensured a high standard of client communication and experience.

• Coordinated operations, schedules and documentation across productions.

• Coordinated office operations, onboarding, vendor and client relations. • Managed corporate documentation, archives, CRM and implemented Jarvis Legal software.

• Managed front-office operations, client reception and administrative workflows. • Supported teams, training and service quality across multiple client sites.

• Supported editorial operations, client coordination and event organisation.

• Supported production coordination, logistics and administrative workflows. • Assisted teams with scheduling, documentation and on-set organisation.