Cynthia Kouassi

• Led delivery structuring at scale across 7 Scrum teams and cross-functional teams within Pernod Ricard’s HR Tech Center of Excellence • Transformed a reactive delivery model into a structured and coordinated system • Managed cross-team dependencies and ensured alignment • Increased delivery predictability from 21% to 96% over 2 years • Optimized workflows and redesigned Jira processes (backlog structure, automation, flow efficiency) • Coached teams and leadership to autonomy (Scrum, SAFe, Kanban) • Leveraged AI use cases to improve documentation, ceremonies, and feedback analysis

• Led Agile transformation (Waterfall → Scrum) in a complex environment • Structured delivery practices (rituals, roadmap, coordination) • Coached teams, Product Managers, and leadership • Coordinated dependencies across a 10-API ecosystem

• Managed and prioritized backlog for a CRM and mobile apps • Coordinated product, design, and technical teams • Managed API-related topics (specifications, testing, integration) • Coordinated data flows and release cycles

• Led ERP and digital projects (BIC, iQuera) • Gathered requirements and mapped business processes • Ensured alignment between business and IT

• Audited Sales Adminitration processes and developed best-practice procedures, providing training for new hires (7 onboarded in one year) to ensure team efficiency and consistency. • ERP implementation and data migration. • Managed East Coast returns process, reducing return cycle time and increasing recoverable product value through effective coordination of inspections and restocking. • Streamlined returns and courtesy saddle program, boosting stock recovery by +58% and minimizing waste.