Cyril Lefebvre

Multiple clients - Full remote : - Client Real Estate (France) : Audit, Support, Redesign and new process. Integrations with Sofacto, Docusign, Web2Lead with Wordpress website, Analysis for a Client portal. - Client Finance Auditing (France) : Data Quality, Data import. UI redesign, Outlook Intégration, Docusign and web2Lead from Wordpress Website. - Client Fintech Online Bank (UK) - Salesforce Support Level 2 & 3, Administrateur : Sales Cloud B2C, JIRA, Conga. - Client Industry (Pays Bas) : High Tech Products Manufacturer - Technical Leader : Sales Cloud B2C, Community. Audit Org Salesforce, Code quality, training. - Client Tourisme (France) : Salesforce Support Niveau 2 & 3, Administrateur : Sales Cloud B2B/B2C, Marketing Cloud. - Client Fintech (4 months, Part-time, UK/100% remote) - Salesforce Support Level 2 & 3, Administrator : Sales Cloud B2C, JIRA, Conga. - Client Industry : High Tech Product Manufacturer (4 months, Part-time, Netherlands, 100% remote) - Technical Leader : Sales Cloud B2C, Community. Org Assessment, Code quality, training. - Client Entertainment & Tourisme : Leader Tourism Operator (4 months, Part-time, 100% remote) - Salesforce Support Level 2 & 3, Administrator : Sales Cloud B2B/B2C, Marketing Cloud.

Team de "copains" devenu club de Triathlon à 75 adhérents en 3 ans ! Gestion des adhésions et de la boutique en ligne. Entraineur.

Senior Business Analyst & Technical Leader CRM Salesforce Sales Cloud Current position since March 2019 : France - 100% remote CRM B2B & B2C - 3000 users worldwide. Sales Opportunities management, Pipeline & Support Cases. Solution re-design (App Assessment & Back to more Standard) & Configuration Point & Click (Declarative Development) Business Requirement Analysis (Workshops, POC) Manage a team of off-shore (India) developers Release Management Study for Continuous Integration & Delivery process & tools (CI/CD)

Senior Business Analyst & Technical Manager CRM Salesforce Sales Cloud - France, Netherlands, Morocco - 40% remote CRM B2B Europe. 1500 users. Sales Opportunities, KYC / Risk Analysis and Contract Management. Merge of 3 Salesforce Classic Apps into 1 Lightning App. Technical & Functional Gap Analysis Workshops with users, Proof of concept, Configuration Project Management (JIRA) : Off-shore team for developments (Apex, Lightning components, Partner Portal, Mobile App) Data integration (EDM Talend), Document generation (Nintex Docgen), e-signature (Docusign), Internal Risk/Credit tools

CRM Salesforce Project Manager CRM Salesforce Sales & Service Cloud + Marketing Marketo 20% remote CRM B2B Water & Waste Management. 1000 users. Lead, Opportunities and Support Cases. Incidents and Change request analysis, user training Production Support, Level 2 Analysis & Debugging Data Management : Data migrations, Data consistency with internal/external platforms (Data Loader, EDM Talend) Proof of concept / Administrator on Salesforce Outlook and Office 365 integration Follow up on developments and projects budgets Configuration and APEX/VisualForce developments on Salesforce Configuration and maintenance of the Marketo marketing solution

Technical Leader of the migration of 3 CRM Siebel Applications into 1. - Business and Gap Analysis - Configuration (Tools, Script) on Siebel v8 - Production Support, Tests Plans

Technical leader of the migration from CRM Siebel v6 to v7.8. - Responsible of a team of 6 developers - Bug fixing - Analysis of new functionalities Siebel Tools, scripts, workflows.

Project Siebel Pharma / Marketing - Gap analysis, Configuration (Tools, Script) on Siebel V7.8 - Business Specifications and bug fixing

Business analyst for a worldwide CRM application on Siebel - Business Analysis - Functional and technical Specifications - Production Support Level 2 - User Training - Configuration & tests - Managing a team developers in Paris and in India.

- Gap Analysis on migration of CRM Siebel v6 to 7.8 - Configuration (proof of concept, Tools, Scripts)

Siebel CRM Project - Business Analysis, - Maintenance - Configuration, Bug fixing and tests - Managing a team of 3 consultants

CRM Siebel Project - Leading a team of 6 developers - Technical Expert on Siebel v7 configuration and developments

CRM Project Siebel In charge of new evolutions for the "Danone Conseil" call center (based on CRM Siebel) Technical and functional analysis Configuration, Support N2, Training

Various roles : Project Manager, Business Analyst, Developper, Technical Expert 4 CRM Siebel Projects - Managing a team of 10 people - Technical and functional specifications - Configuration on Siebel v6 (Tools, scripts) - Users training - Tests Plan - Analysis of the migration to Siebel v7

Call Center implementation for "Danone Conseil" helpdesk CRM Project based on Siebel v6 - Business Requirement analysis for the main Business Units (LU, Bledina, Evian Waters) - Data model and configuration on Siebel v6 (Tools, scripts)

CRM Business Analyst and Configurator on 2 projects : - for Etiqa (Malaysia National Insurance) in Kuala Lumpur, Malaysia - for Telstra Telecommunications in Melbourne, Australia - Functional and Technical Analysis for the merge of 2 CRM Application based on Siebel v6 - Business process specifications - Configuration and developments on Siebel v6 (Siebel eInsurance, Finance, eChannel) - Proof of Concept on Siebel v7

LaCie, premium brand of Seagate, manufactures and distributes storage peripherals to complement or extend existing central units, workstations and servers, mostly for multimedia professionals and businesses. Setup the Australian Subsidiary, Customer Service and Technical Maintenance Leader - Delivered solutions to improve Customer satisfaction - Created a support database for all LaCie offices worldwide - developed an online help for customers and Mailing list with up to date versions, issues. - Trained resellers and worked on Pre-Sales Role with identified customers or prospects : Increased revenue from 100k$ to 500k$ in 16 months. - Delivered new testing procedures, reducing the average repair from 3 days to 1 day, 95% of defective products returned the same day.

- Designed a Mobile online banking showroom using CRM Siebel, CTI, IVR: live demo at IT exhibitions - Configuration and developments on CRM Oracle Siebel: Siebel Tools, EIM. - Clients : AXA Investment Managers, AXA France