Cyrille Dubois

Service Delivery Management — Run & ITSM ▸ Pilotage du Run multi-domaines : garantie des SLA Gold (RTO 24H / RPO 8H), gestion des incidents critiques et escalades. ▸ Traitement des tickets ServiceNow (RITM/INC) : analyse, routage, suivi de résolution, reporting management. ▸ Rédaction de propositions d'amélioration de processus ITSM : standardisation ACL sur déploiements d'équipements de contrôle d'accès. ▸ Communication stratégique d'arbitrage de charge : présentation de 3 options de priorisation pour décision de direction. ▶ Projet PEPS — Déploiement Genetec Security Center (Sécurité Physique) ▸ Direction du déploiement Genetec Security Center 5.9 → 6.x sur l'ensemble du parc Hermès (multi-sites). ▸ Coordination de 5 équipes transverses : IT Infrastructure, Sûreté, Services Généraux, Immobilier, Bijouterie. ▸ Architecture cible : Windows Server 2019, SQL Server Always On, VMware vSphere on-premise. ▸ Pilotage de la résolution des incidents critiques (micro-coupures TCP, corruption SQL Always On) — synthèses COPIL direction. ▸ Production des livrables M2R : Presentation, Checklist, DEX, RACI — coordination des validations métier. ▶ Projet Dynatrace — Observabilité & Supervision ▸ Déploiement Dynatrace OneAgent sur ~180 serveurs ; construction des dashboards de supervision management. ▸ Suivi couverture monitoring, plans de déploiement et reporting d'incidents synthétisés en comité de direction. ▶ Projets Move to Run (MTR) — AWS Cloud ▸ Direction des projets MTR : migration de 20+ applicatifs On-Premise vers AWS (S3 + CloudFront). ▸ REX complets : email de synthèse + deck PowerPoint (points positifs, axes d'amélioration, plan d'actions). ▸ Mise en conformité des applicatifs avec la politique de sécurité groupe Hermès. Stack : Windows Server 2022, VMware, SQL Always On, Genetec SC 6.x, Dynatrace, AWS S3/CloudFront, ServiceNow, MyPPM, Jira, Confluence, Citrix

Manages and organizes team space and key resources used in the course of project work Establish and implement stakeholder management processes to drive effective project execution Establishes and manages relationships with other departments and organizations participating in the project Maintains data and documentation within project management tools, including project plans, forecasts and resource tracking Partners with the project team lead to define and manage large meeting/events, including agendas, logistics, preparation and follow-up Provide assessment and due diligence of potential partners Assist in reporting and measuring KPIs

Experience with deploying hybrid systems with on-premises and AWS components Capability to provide best practices for building secure and reliable applications on the AWS platform Provide recommendations to clients with respect to cloud migrations and prepare technical implementation roadmaps for AWS adoption. Create functional design specifications, reference architectures, and assist with other project deliverables as needed. Design state-of-the-art technical solutions on AWS that address customer’s requirements for scalability, reliability, security, and performance.

Working knowledge of TSM, and disaster recovery of WebSphere applications Working knowledge of spreadsheets, Excel, Symphony Working knowledge of Lotus Notes Working knowledge of spreadsheets (Excel or Lotus Symphony) Provide security reports on compliance Administration of WebSphere and HTTP, including performance tuning Effectively work in non scripted environment, 50% non scripted and 50% documented process

Knowledge of the following protocols: LDAP, SMTP, IMAP/POP3, HTTP Basic knowledge TCPIP networking, DNS This is a client facing role. You have to provide technical support to different clients for installation, troubleshooting, and maintenance of Lotus Domino mail system Creation of User ID in Domino Upgrade of Domino Server Windows administration

Logical thinking and analysis Managing backup Administering Domino Server Managing individual mailbox quota Configuring Domino Cluster Performing IBM Domino crash and performance analysis Solving IBM Domino related problems

Administered, built and optimized architecture for 27 Domino 8/7 servers (on Win2003 32/64 bit, Win2008) including Messaging, Blackberry, Sametime, Passthru and Web servers in 5 global locations. Administered Tivoli Storage Manger (TSM 5.4) and Tivoli Data Protection for Domino (TDP 5.4) backup solution. Administered Symantec Mail Security 7.5 for Domino, Symantec Enterprise Vault 8.0.3 for Domino, Sherpa Software Mail Attender 6.4 for Domino, MayFlower SpamSentinel 7.5 for Domino, Cisco IronPort AsyncOS 7.0 for Email (C360, M160). Supported 2 Domino servers running as Partitioned servers (DPAR) on a single box. • Assisted migrating 700 users to Exchange 2010 including messages, calendar, personal/shared contacts, Mail-In DB's & Resources and Shared calendars. The migration solution included Quest Notes Migrator for Exchange (QNM 4.3), Quest Coexistence Manager for Notes (CMN 2.7) and several custom coded migration scripts I developed. • Planned post-migration Domino consolidation and upgrade of remaining Domino servers to version 8.5.2 FP1. IBM discontinues Domino 7.0.x technical support on April 30, 2011 due to end of life.

Synthèse : Administration des comptes utilisateurs Notes (création, suppression et re-certification), gestion des licences, Résolution des incidents utilisateurs, Gestion des accès aux bases applicatives Notes, Administration des utilisateurs Black Berry. Réda Réalisation : Réalisation et animation de formation à l'étranger (Brésil / Malaisie) Gestion Technico-Administrative notes et AD pour ALSTOM Environnement : Citrix, domino (admin & designer v7), DRA, putty.

Synthèse : Gestion D'ID Notes et de boites aux lettres, administration de bases applicatives, modification de quota, renommage, changement de certificats. Création de compte Security BOX / SECUR ID, restauration / déblocage de compte, réinitialisation de comptes Réalisation : Administration Lotus Notes, Security BOX, SECUR ID. Contexte : Administration des interventions de niveaux 2 gestion des incidents de niveaux 2 Environnement : Windows server 2000 et 2003\​ domino v6.5,v7)