Cyrille LEJA

Ma mission consiste à partager mes connaissances et mon expertise avec les étudiants en vue de les préparer à réussir dans le domaine de la gestion de la relation client et de l'analyse de données.

INTERNAL REPORTING : - Datawarehouse project : • Product Owner • Specification of data model • corrective maintenance, evolutive maintenance • Interaction within business and tech team. - BI tool “QLik Sense Cloud” : • Bench mark of BI Tools (Tableaux, Qlik, Power BI) • Budget analysis • Roll out of Qlik Sense Cloud plug on several data sources (MySql, Salesforce, CSV) • Design of powerfuls dashboards in order to provide an accurate reporting to internal directions (sales, finance, direction, customer success), partners, stakeholders. Next Step : Reporting automation, threshold, Qlik Sense Enterprise and Nprinting roll out. PROJECT LEADER SALESFORCE : - Sales cloud Roll-out : • Project Leader (Scrum and Agile methodology) • Specification of data migration (from Pipedrive to Salesforce) • Design of workflows for Customer Success teams • Zendesk integration • UAT supervision • Support post Go live • Budget follow-up - Service Cloud : • Project Leader (Scrum and Agile methodology) • Specification of data migration (from Zendesk to SC) • UAT supervision • Support post Go live • Budget follow-up • Jira integration using service rocket - Community Cloud : • Design of 2 partners communty in order to monitore the performance of the solution - Juston module (billing) TOOLING : - Chart Mogul Roll Out (API from datawarehouse in order to import plan, customer and billing) - Hubspot roll out (interface with Sales Cloud)

Support and evolution on Finance ERP (Epicor Scala) Module roll out (automatic payments, SEPA payments …) Users training. SAGE Payroll and Business Object back-up.

Functionnal specifications and design of a datamart dedicated to HR team. Benchmarking between BI tools (SAP BO, OBIEE, Pentaho ...) Several sources involved (HR, Financial ...) Automatisation of legal reporting (GPEC ...)

Steria Group : Involvement in the upgrade project from PeopleSoft 9.0 to 9.1 Steria Group : OBIONE project (roll out of OBIEE 11). Steria Group : Member of support team, analyze tickets opened by users, and redirect them to the dedicated level of support (level 1, 2, 3). Leader on technical aspect. Steria France : Data conversion for Eperformance module / 15 000 appraisals (Peoplesoft HCM 9.0). Steria France : Specification of inbound and outbound interface from Peoplesoft to other software (ticket restaurant, visites médicales …), coordination with Technical team based in India. Steria France : Specification and roll out of Eprofile module. Design of employee resume generated thru the application and dedicated to the sourcing team (XML publisher).(Peoplesoft HCM 9.0) Steria France : Specification and deployment of Variable pay module. (Peoplesoft HCM 9.0) Steria UK and India : Roll out of Eprofile and Eperformance module (Peoplesoft HCM 9.0), training and knowledge transfert made to Indian HR and technical team.

Presentation on Eprofile et Eperf (Peoplesoft HCM 9.1) Review of the functionnal specification Proof of concept covering the whole process performance / competency

PeopleSoft Version 8.0 Analyse on group implementation for salary review. Group creation with Excel to CI tool. Group security management Payroll interface roll out and support

PeopleSoft v8.0 Support team (interface, reporting, technical lead) Administer Workforce Module optimization: Development of Workflows, Crystal Reports, queries and Interfaces. Administer Workforce Module maintenance.

Setup and roll out of Websource software (outsourcing telecom/network) for Phillip Morris International

Project management for the intranet ingineering (AGL) Existing analysis Functionnal specifications Roll out and documentation