Dalila Moumni Halli

Managing CS operations Transformation of an organization on global scale. Leadership & expertise to define/drive large and complex transformational change programs to promote the exciting growth of LINXENS business across multiple regions. Lead the change capability across the CS organization enabling CS team to operate more effectively and deliver best performance. Making a key contribution to the wider culture change that the Linxens requires to become a Supplier of Choice and act as a senior sponsor for the change with stream line members to develop the strategic direction and priorities of the services aligned and supporting the Linxens strategies and Values. • Manage and oversee the 6 Global CS teams (25) • Play key role as leader within the Strategic CS re-organization working closely with Sales, Finance, Supply Chain • Shape & develop the CS transformation develop the CS Management Staff to focus on continuous improvement delivering World-class Performance • Lead on the mitigation of all risks associated with transformational initiatives/projects. Document the CS Processes. • Lead the CS teams to ensure One global vision achieving the objective of world class CS creating winning team spirit • Manage the people side of change, and the ability to inspire and motivate on transformation initiatives • Evaluates root cause analysis to eliminate gaps & identify opportunities to enhance operational efficiency • Support the identification of new ways of working to deliver efficiencies, increased productivity • Develop, track CS KPI’s to drive corrective & improvement actions for global, common processes • Working to keep workload balanced in a consistently highly complex & changing environment • Lead people & teams on a virtual level and to be focused on developing great talent • Bring cross functional teams together to build new capabilities for our customers. Collaborate with Key customers to hold QBR meetings to discuss performance & Customer metrics (SLR)

Role= Drive post-sale customer adoption and value realization; develop and maintain stakeholder relationships; and identify expansion opportunities Primary Responsibilities Support project stakeholder identification and persuasion after Enterprise Account Manager develops a Carrier opportunity (e.g., GC, Mechanical Engineers, Architects, etc.) Resolve or escalate post-sale implementation issues Lead post-sales customer adoption and value realization Educate (non-technical) customers on functionality of Carrier products implemented Review KPIs with customers Recommend use-cases to ensure maximum value realization Expand relationships and identify opportunities within defined accounts Work with customers to understand and co-develop CapEx investment roadmap relevant to Carrier solutions Collaborate with EAM on developing and executing quarterly business reviews Track and understand customer’s product replacement schedule to ensure Carrier replacement when applicable Support EAM with account planning

Mission: To assess, to analyze, to implement corrective actions within an organization facing multiples issues. After 1 year , stabilization of the org, deployment of the processes (SOP’s) & + 10pts Customers OTIF. Management of the Travel Retail Customer Service operating for EMEA, MIAMI & ASIA. Key Customers = Worlwide Duty Free distributors (DUFRY/HEINEMANN/WDF/SHILLA...) Position reporting to Supply Chain Org but working closely (daily) with the sales team. Main functions: Management of all the order’s process flow & the Claims. Driving initiatives to improve organization efficiency. Regular Customer review with Key Customers Responsible for Customer SLA to reach OTTR /Fill Rate targets. Implementing KPI’s to follow CS efficiency & to track the customers performance. Act as the voice of the customer identifying the pain points & deploying corrective actions mainly with EDC (logistics issues).

Zone = Moyen Orient/Amérique Latine et Corée Clients = Key Account de la Pharma (distributeurs) Gestion administrative et commerciale d' un portefeuille de grands comptes export. Veritable interface entre les clients et les services internes et prestataires externes. Gestion des forecasts clients et de la piorisation du stock en relation avec les usines Suivi du CA et reporting transmis à la direction. Amélioration des procédures en place.

Gestion administrative et commerciale d' un portefeuille de Key Accounts. Zone = Moyen Orient. Gestion des commandes de la réception à la facturation. Suivi des ventes et des stocks. Tenue des tableaux de bord sur les expéditions mensuelles et forecast. Elaboration des doc exports. Suivi des règlements/impayés/gestion des Crédoc . Point de contact entre les clients, les transporteurs, les transitaires, les usines, les hubs, les revendeurs et tous les services internes . Gestion et suivi des actions marketing.

Prospection/commercialisation de produits en France et à l’étranger. Identifier, qualifier et développer les opportunités commerciales. Informer et conseiller une clientèle internationale. Apporter un support technique et commercial permanent aux revendeurs. Répondre et gérer les appels d’offre. Négocier le transport. Organiser et participer aux événements commerciaux : séminaires/salons.