Daniel Das

Acted as the primary contact for sellers via phone, email, or chat, ensuring prompt resolution of operational issues while adhering to service-level agreements. • Addressed chronic system issues, resolved complex cases appropriately, and liaise with internal teams like Payments or Customer Service for resolution. • Identifying trends, suggest improvements, and contribute to internal documentation to enhance seller experience. • Fostered a positive team environment, assist colleagues with challenging cases, and participate in training/coaching initiatives. • Developed and implemented training programs to enhance team members' technical skills and confidence, resulting in improved customer satisfaction.