Daniel Donkov
Senior Business Analyst
Salary / Daily rate
Sofia, Bulgaria
Freelance
Languages
About me
Intro
Senior Business Analyst with 4+ years of experience in core banking systems and digital transformation at KBC Global Services. Proven track record of improving sales by 35% through strategic project implementation and expertise in Temenos T24, JIRA, and business process optimization. Specialized in functional analysis, stakeholder management, and delivering results that drive business growth.
Work experience
Business Development Specialist
Export MapFreelance
Nov 2022 - Present
4 years
Sofia, Bulgaria
• Research and identify potential business opportunities, markets, and clients. • Identify potential partners and evaluate their compatibility with the organization's goals. • Reach out to potential clients to understand their needs and present the company's products or services. • Cultivate and maintain strong relationships with existing partners, fostering collaboration and mutual success. • Stay informed about industry trends, market conditions, and competitors to identify areas for growth.
KBC Global Services
Mar 2021 - Present
5 years 8 months
Sofia, Bulgaria
Senior Business Solution Analyst / Functional Analyst
May 2025 - Present
1 year 6 months
Sofia, Bulgaria
Business Solutions Analyst / Functional Analyst
Sep 2022 - Jul 2025
2 years 11 months
Sofia, Bulgaria
• Estimation and analysis of new incidents and bugs in the core banking system. • Conducting manual testing for new functionalities based on Change Requests and other updates. • Presenting new functionalities to Business Process Outsourcing (BPO) and testing teams. • Monitoring production and bank test environments to ensure core implementation accuracy. • Creation of Functional Specification Documents based on Business Requirement Documents and test cases. • Acting as a second-level Helpdesk for bug and incident analysis. • Communicating with stakeholders to align project goals and deliverables. • Mentoring and training newcomers, contributing to team development and knowledge sharing.
Junior Business Solutions Analyst
Mar 2021 - Oct 2022
1 year 8 months
Sofia, Bulgaria
• Assisting in the rollout process and enhancement of new products and services within KBC Group. • Assisting in creating business assignments for system implementations and product launches. • Participating in issue analysis and tested resolutions. • Monitoring notifications and resolving issues to ensure smooth operations.
Account manager / Front Office Specialist
First Investment Bank
Feb 2019 - Dec 2020
1 year 11 months
Svishtov · On-site
Selling banking products and providing universal financial services to private and corporate clients • Doing KYC analysis • Working with specific banking programs, CRM, creating electronic signatures (InfoNotary) and mobile banking (MyFiBank) Achievements: • Project implementation, which resulted in an improvement of sales in the office by 35% • Selling "FiBank Tokens"-ranked 39th in sales from over 700 colleagues
Education
Dimitar A. Tsenov Academy of Economics
Master's degree
2020 - 2021
1 year 1 month
Dimitar A. Tsenov Academy of Economics
Bachelor's degree
2014 - 2018
4 years 1 month