Daniel M.

Scaled the AI Practice from a strategic initiative to a $10M ARR business with full P&L ownership. Closed $7M+ in enterprise contracts (Tencent, China Mobile, BYD) by translating business needs into AI solutions. Launched the commercial AI product portfolio, including proprietary platforms (AgentOS, ChatPWC), which became the foundation for $4M+ in recurring service revenue. Built and scaled the cross-functional team from 0 to 30+ professionals, establishing all operational processes. Delivered a $6M AI transformation for China Mobile, achieving a 12% increase in customer retention and establishing a new revenue stream for the client. *Promoted from Lead*

Led the end-to-end build and rollout of the Emirates Skywards App 2.0, launching to over 1M users in 90 days and driving a 37% increase in in-app bookings. Conducted user journey mapping and A/B tested new booking flows for the Emirates app, leading to a 15% improvement in conversion rate and a 10-point increase in the app's Net Promoter Score (NPS). Led the product development of an AI-powered customer service chatbot for IBM, reducing average customer support resolution time by 40%.

Owned the product roadmap and commercial strategy for the multiplayer and live service division of the 30 million+ player Battlefield franchise. Drove the creation and launch of Battlefield Premium, a new subscription service (SaaS) that sold over 12 million subscriptions. Increased player retention by 15% month-over-month by using data analytics to drive product decisions.