Daniela Ben-Simon Brito

- Processed and submitted accurate insurance claims for chiropractic services, significantly reducing claim denial rates by implementing corrective billing practices. - Verified patient insurance coverage and coordinated pre-authorizations, ensuring all procedures met insurance requirements. - Followed up on unpaid claims, resolving discrepancies with insurance companies, resulting in consistently high collection rates. - Accurately posted payments, adjustments, and denials in the practice management system, streamlining the billing process and reducing turnaround time for claim submissions. - Communicated with patients regarding their insurance benefits, payment plans, and handled billing inquiries with clarity and professionalism. - Generated detailed accounts receivable and billing performance reports for management, contributing to strategic financial decisions. - Maintained strict adherence to HIPAA regulations and patient confidentiality, ensuring full compliance with industry standards.

- Managed daily administrative tasks, including phone handling, appointment scheduling, and patient check-ins/outs, improving office efficiency and reducing patient wait times. - Coordinated and maintained accurate patient records, ensuring timely data entry and full compliance with HIPAA regulations. - Processed insurance forms and billing documentation, leading to faster resolution of insurance issues and smoother claims submissions. - Streamlined appointment scheduling and communication by implementing an updated system for appointment reminders, enhancing patient engagement and reducing missed appointments. - Supported the team with the preparation and distribution of reports, documents, and patient information, facilitating smoother clinic operations. - Managed office supplies and equipment to ensure the clinic remained fully functional, proactively addressing operational needs to maintain workflow efficiency. - Acted as the primary point of contact for patient inquiries, providing clear and helpful information regarding services and appointments.

- Supervised a team of customer service representatives, providing coaching and performance feedback to ensure consistent service quality and achievement of KPIs. - Monitored real-time call center metrics, implemented process improvements, and adjusted workflows to enhance productivity and efficiency, resulting in an increase in response rates. - Developed and delivered ongoing training programs, improving agent product knowledge and boosting first-call resolution rates. - Handled escalated customer complaints and resolved complex issues, ensuring high levels of customer satisfaction and retention. - Collaborated with management to optimize staffing levels and scheduling, reducing call wait times and improving service coverage during peak hours. - Analyzed call center performance data and generated reports to track team progress, identifying areas for improvement and addressing performance gaps. - Led initiatives to implement new customer support tools and technologies, which enhanced the overall customer experience and streamlined operations.

- Efficiently managed dispatch operations, coordinating service calls and optimizing technician routes to enhance response times and customer satisfaction. - Conducted quality analysis of service calls, monitoring performance metrics and identifying areas for improvement, leading to an increase in customer satisfaction ratings. - Developed and implemented training programs for new dispatchers and sales representatives, improving onboarding efficiency and reducing training time. - Analyzed customer feedback and service data to refine operational processes, resulting in a significant decrease in repeat service calls and increased first-time resolution rates. - Collaborated with management to establish performance benchmarks and reporting protocols, enhancing visibility into team performance and operational effectiveness. - Facilitated regular training sessions on best practices and customer service techniques, fostering a culture of continuous improvement within the team.

- Provided comprehensive dental care, including examinations, cleanings, restorations, and preventive treatments, ensuring high standards of patient care and satisfaction. - Diagnosed and developed treatment plans for a wide range of dental conditions, utilizing advanced techniques and technologies to enhance patient outcomes. - Educated patients on oral health, preventive measures, and post-treatment care, contributing to improved patient compliance and retention rates. - Collaborated with dental hygienists and support staff to streamline workflows, improving patient flow and reducing wait times. - Participated in continuing education and professional development, staying updated on the latest advancements in dentistry to provide cutting-edge care.