Daniella Malek
Customer Service Specialist
Salary / Daily rate
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer Service Specialist with 4+ years of experience in multilingual support and sales optimization. Proven expertise in upselling, negotiation, and service delivery across telecommunications and hospitality sectors. Fluent in Arabic and English, delivering exceptional customer experiences that drive business growth.
Work experience
Customer Service Representative
Mr phone
Feb 2023 - May 2024
1 year 4 months
Mount Lebanon Governorate, Lebanon · Hybrid
Skills: Communication · Arabic · English · Customer Support · Customer Service · Negotiation · Upselling · Service Delivery · Consumer Product Testing
Waitress
Tiki Bar
Apr 2022 - Oct 2022
7 months
Skills: English
Phone Operator
Mr. Brown
Aug 2020 - Jul 2021
1 year
Mount Lebanon Governorate, Lebanon · On-site
Skills: English · Arabic · Communication · Customer Service · Customer Support · Negotiation
Education
Ecole saint joseph des filles de la charite
High School Diploma