Danielle Ibohn

1-Developed and maintained microservices-based backend systems for customer engagement and revenue optimization using Python, Flask, and Django, with robust RESTful APIs enabling seamless frontend-backend integration. 2-Designed dynamic user interfaces with React.js and TypeScript, enhancing user experience while addressing key customer pain points through data-driven insights. 3-Built and integrated machine learning models into the system backend for customer churn prediction, leveraging TensorFlow and scikit-learn, and deployed them via RESTful APIs to enable real-time proactive retention strategies. 4-Optimized database performance using PostgreSQL and MongoDB, ensuring scalable and efficient data handling, while automating CI/CD pipelines with Jenkins, Docker, and Kubernetes for rapid and reliable deployments. 5-Migrated legacy systems to cloud platforms like AWS, enabling higher scalability, availability, and cost efficiency while adhering to security best practices and minimizing production downtime.

1-Led B2B customer support of 15 representatives, reducing average call and Email handle time by 20% through optimized training programs, and digital transformation. 2-Implemented a NPS-driven strategy that increased customer satisfaction rates by 15%, directly contributing to a 10% increase in customer retention. 3-Oversaw the integration of a new CRM system across the support team, enhancing ticket resolution efficiency by 25%. 4-Deployed new logging technology across five major client accounts, resulting in a 15% increase in market share 5-Facilitated quarterly SQM, enhancing our SQ standards that contributed to a 30% reduction in incident reports.

1-Identified and implemented opportunities for operational improvement through automation and DevOps best practices, enhancing customer experience by 86% and driving a 66% increase in acquisition and retention. 2-Streamlined sales operations by integrating CI/CD pipelines to deploy tools that supported 12 staffs , boosting lead generation and conversion rates by 30% and exceeding monthly sales targets by 50%. 3-Developed and executed automated marketing campaigns using WhatsApp APIs, enhancing product launch support and increasing engagement efficiency. 4-Created innovative and interactive WhatsApp-based solutions through the deployment of secure and scalable backend systems, improving customer interaction and brand connectivity. 5-Collaborated with developers and designers to implement an interactive online support system, leveraging microservices architecture to deliver scalable and reliable customer support experiences. 6-Conducted user research and usability testing with 34 staff members, utilizing DevOps tools to implement continuous feedback loops, which improved overall user experience by 78%. 7-Performed competitive analysis using data analytics platforms, integrating results into dashboards to inform management with 90% accuracy for strategic decision-making. 8-Utilized CRM databases efficiently, incorporating automated data pipelines to analyze the performance of campaigns, uncover trends, and provide actionable insights. 9-Built and managed a remote customer support team with cloud-based collaboration tools, enabling extended service hours and a revenue boost from international markets. 10-Drove the adoption of customer service technologies, including live chat and AI-powered bots, integrating them with DevOps CI/CD workflows to ensure rapid deployment, increasing customer engagement by 20%.

1-Designed and implemented support for telecommunications company (MTN Cameroon) , resulting 53% increase traffic in social media , 5 physical touchpoints close, 40% self-served. 2-Identified and integrated new digital technologies to drive user engagement and customer loyalty. 3-Conducted user research and usability testing to improve customer experience 4-Assessed and analyzed large sets of data to identify opportunities for process improvement and cost reduction. 5-Analyzed data from 250.000 monthly active users and used outputs to guide marketing and product strategies; increased average app engagement time by 2x and decreased drop off rate by 30%

1-Developed and implemented a comprehensive digital marketing strategy leveraging mobile applications and social media platforms for leading financial institutions, including BCIS, Group BNP Paribas West Africa, and Afriland First Bank. This strategy increased e-banking adoption by 40%, enhancing customer engagement and accessibility 2-Created and implemented effective online advertising campaigns that increased overall brand awareness and engagement (LVMH Central africa, Diageo Cameroon, Groupe Azalai Hotel Accord hotel, Radisson BLU) 3-Utilized containerization technologies such as Docker and Kubernetes to streamline the deployment of data analytics tools, enabling the processing of large datasets for trend analysis and decision-making insights for clients like Sanlam Assurance in Ivory Coast and Cameroon 4- Designed and developed the Orange Pulse application for Orange Cameroon, focusing on enhancing customer engagement and connectivity. The app seamlessly integrated targeted social media advertising functionalities, enabling the promotion of Orange's services and offers directly to users through Facebook, Instagram, and Twitter 5-Developed an innovative "Online Club Bouncer" concept for Diageo Cameroon, using AI-driven WhatsApp automation to verify age, provide access to exclusive events, and engage users with interactive brand content, enhancing digital customer experiences

1-Developed and implemented a comprehensive digital marketing strategy leveraging mobile applications and social media platforms for leading financial institutions, including BCIS, Group BNP Paribas West Africa, and Afriland First Bank. This strategy increased e-banking adoption by 40%, enhancing customer engagement and accessibility 2-Created and implemented effective online advertising campaigns that increased overall brand awareness and engagement (LVMH Central africa, Diageo Cameroon, Groupe Azalai Hotel Accord hotel, Radisson BLU) 3-Utilized containerization technologies such as Docker and Kubernetes to streamline the deployment of data analytics tools, enabling the processing of large datasets for trend analysis and decision-making insights for clients like Sanlam Assurance in Ivory Coast and Cameroon 4- Designed and developed the Orange Pulse application for Orange Cameroon, focusing on enhancing customer engagement and connectivity. The app seamlessly integrated targeted social media advertising functionalities, enabling the promotion of Orange's services and offers directly to users through Facebook, Instagram, and Twitter 5-Developed an innovative "Online Club Bouncer" concept for Diageo Cameroon, using AI-driven WhatsApp automation to verify age, provide access to exclusive events, and engage users with interactive brand content, enhancing digital customer experiences