Darin Dalgarski

Owns the end-to-end incident lifecycle. Assesses and classifies production incidents based on impact and urgency. Leads and coordinates cross-functional technical teams to drive timely incident resolution. Manages customer-facing communication, ensuring transparency and professionalism. Conducts comprehensive post-mortem investigations to identify root causes and implement corrective actions. Provides operational support across business units to maintain service reliability. Actively contributes to new product releases, ensuring production readiness and resilience. Maintains and improves production environment availability and stability, driving continuous improvement initiatives. Produces detailed infrastructure capacity reports, identifying top resource consumers and process inefficiencies. Monitors team progress, proactively prioritizes and drives tickets to completion. Ensures adherence to best practices and standards, mentoring junior team members and defining Incident & Problem Management concepts. Proposes pragmatic solutions aligned with team capabilities and organizational scope. Designs and improves incident and problem management tools, processes, and frameworks. Confidently facilitates team meetings and operational discussions, fostering alignment and accountability. Provides training sessions on Incident & Problem Management processes to strengthen organizational capability. Expert in Jira Service Management: creating and managing projects, building automation workflows to optimize team efficiency, and developing custom dashboards and reports for management visibility.

Monitoring of the entire company infrastructure, applications and services. Maintaining the production environment stable & healthy by troubleshooting, resolution and escalating incoming alerts, events and incidents.

Service calls for Technical support with English on ADSL 2+ users,Fibre Broadband (FTTC) In one of the biggest ISP in UK "Sky"