Darryl Howard

Performing small ad-hoc consultancy while actively seeking a full-time position.

-Created planning for System Integration and Office Set-Up: Orchestrated successful kick-off meetings for new office setups and relocations, emphasizing the safe handling of valuable IT hardware. -Spearheaded vendor development, inventory management, and cost-cutting initiatives. -Conducted weekly WebEx follow-up calls to track project progression. -Streamlined the purchase procedure through the Dell portal, ensuring efficient coordination. -Cultivated strong relationships across multiple regions. -Played a pivotal role in delivering critical infrastructure projects and contributing to the company's overall success.

-Managed team technical activities, including remote POS (Point of Sale) access, Athlete (cashier) support, and integrated credit card terminal troubleshooting. -Mentored team members and provided training to Head Coaches, Coaches, Retail staff, and Field Engineers on the technology deployed in Nike Retail Stores throughout EMEA. -Utilized the PAR (Purpose/Action/Results) methodology to resolve technical issues at Nike Retail Stores across EMEA. -Successfully resolved hardware and software issues related to POS, Payment Terminals, Assist devices, PC's, internet connectivity, IPTV, VOIP, and printers. -Proficiently used ServiceNow as a ticketing system, tracking tool, and escalation program. -Received 7 "CongratYOUlations" Awards for outstanding achievement in resolving support requests, technical issues, complaints, inquiries, and service requests.

Freelance Media Coordinator (Backup Media Management) • Supported Reckitt Benckiser's Backup Media Management project on an ad-hoc basis. • Coordinated media availability validation and backup job requirements with the IOS offshore team. • Liaised with the RICOH DC Team for necessary backup media. • Conducted inventory checks and organized tapes into appropriate media sets for backup. • Ensured daily media checks in collaboration with the offshore team. e-Psychiatrist Software Implementation Specialist • Successfully achieved the installation of mandatory software (Psychcare) at e-psychiatrist practice/office. • Implemented and provided education to psychiatrists on streamlining their practices/offices. • Installed the Care Healthcare Platform (CHP) software, a multifunctional web-based platform for mental health and business organizations. • Managed and monitored the Care Healthcare Platform (CHP) software to support the Routine Outcome Monitoring (ROM) project. • Offered guidance to psychiatrists on software implementation and process streamlining. • Led the optimization of data communication, work processes, and general solutions. • Provided training to psychiatrists on structuring their practices/offices using an online program. The result was the successful implementation and training of the ROM program, enabling effective practice/office operation streamlining for psychiatrists.

IBM Global Business Services (GBS) is the professional services arm of Global Services. The goal of this project was to move work to people and people to work. As the Implementation Manager, my task was to move this VP level project idea from the conceptual stage into a working implementation/project plan and manage the delivery of assignee’s to various on-site locations throughout The Netherlands. -Led the GDOS project at IBM Global Business Services, a project focused on workforce optimization and relocation. -Managed project team, internal employees and external suppliers. -Developed end-to-end implementation and delivery plans, project schedules, and coordinated cross-functional team efforts. -Created a RACI Matrix to illustrate project responsibilities from a high-level perspective to detailed work-group assignments. -Facilitated and guided global resource teams working with client companies on business management, process re-engineering, and performance improvement. -Travelled to client sites to ensure customer satisfaction and the successful implementation of solutions. -Served as the primary driver of communication and priority alignment within the GDOS project, ensuring consistency across the organization. the plan, ensuring its successful achievement.

Developed my knowledge in Satellite transmission & Supply Chain Management of defected equipment. • Responsible for solving issues, driving enhancements, escalations and improving support satellite related functions. • Coordinated incidents and issues between all business units from technical support to management level. • Proactively performed trouble shooting, solving technical issues with equipment and managing supply chain improvements. • Project managed field engineer activities related to operational goals and application support. • Created innovative solutions for maintenance, monitoring, reporting systems and procedures. • Coordinated a regular supply of service parts RMA [Return Merchandise Authorization] replacement of defected equipment to support the repair of Telenor services within EMEA region.

IP-VPN PROJECT ENGINEER / NETWORK TECHNICIAN / TECHNICAL SOLUTIONS ANALYST - TEAM LEADER / ORDER MANAGEMENT 6 years of personal growth through my drive, initiative and development, working at a major Telecoms organization. *IP-VPN PROJECT ENGINEER • Mediator / Coach / Consultant / Advisor between Network Team & Sales Team. *NETWORK TECHNICIAN • Analyzed circuit configuration & layout, troubleshooting outages on truck & SDH level and OSS operations using CISCO WAN Manager. *TECHNICAL SOLUTIONS ANALYST - TEAM LEADER • Supervised and organized the workload of the Technical Analysts team & troubleshooting outages on circuit level. • Maintained a constant vigil of customer network circuits, including alarms & reporting devices using various delivery tools. *ORDER MANAGEMENT • Received customer purchase orders and reviewed them for completeness and accuracy. • Order configuration and verifying terms and prices according to contracts, using REMEDY for BSS operations. • International Business Link (IBL) Team Leader & Single Point of Contact (SPOC).