David AGNUS

- Business Development - Management of a portfolio of key account customers - Recruitment and management of a team of consultants Shift enables you to connect your Business challenges to Information & Digital Technologies. - Safely drive your IT & Digital projects towards sustainable success: Project Management, Business Consulting, IT Quality, Change Management, Digital Strategy - Maximize IT efficiency through organization, processes, applications, data and infrastructures: IT & Business Service Management, Contract & Vendor Management, IT Governance - Deploy innovation from design to adoption: UX-design, Design Thinking, Lean Start-Up management, Digital Workplace, Digital Lab

Customer Care: -Handling incoming calls and customer service requests. -Generation of prospective sales to turn them into new customers. -Identification and assessment of customer needs to satisfy them. -Generation of prospective sales -Building lasting and trusting relationships with client accounts through open and active communication -Provision of accurate, valid and complete information using the right methods and the right tools -Meeting sales targets and personal/customer service team call-handling quotas -Management of customer complaints, provision of appropriate solutions and alternatives in a timely manner; follow-up to ensure resolution -Maintaining records regarding customer interactions, processing customer accounts and document archiving -Compliance with communication procedures, directives and policies -Do your best to engage customers

J’avais à ma charge différentes missions au sein de l’établissement, principalement dans le domaine de la surveillance tel que celle de dortoirs d’internat.

J’ai été amené à gérer un hôtel à presque tous les niveaux. Que cela soit de la lingerie à la réception, jusqu’à la gestion de la partie boutique; J'ai répété ce poste durant toutes mes vacances scolaires et non de manière continue et cela m'a offert légèrement plus de 4 mois d’expérience.