David Cliff

- Managing team of nine skilled claims professionals with portfolio value of AUD $500million. - Earning a Delegated Authority of AUD $1.25 million for business decisions. - Ensuring that claim assessments are fair, reasonable and within KPIs and regulations. - Reducing regulatory breaches to <1% within a period of 6 months. - Lead a project focused on process improvement and enhanced customer outcomes via the use of claim segmentation tools and data. This project resulted in a marked reduction in claim duration from 270 days to 180 days. - Gaining in-depth knowledge of programs including CLOAS, Fineos, and Composer and participating in testing projects related to the implementation of these programs. - Participating in User Acceptance Testing (UAT) workgroup of ten claims professionals to ensure the successful transition of data of over 3000 active Life Insurance claims. - Utilizing reporting tools, including Tableau, to undertake analysis of claims data and trends. - Expert analysis of data including claim incidence, demographics, duration and outcome as well as specific key indicators including claim cause and its relationship with claim duration. - Interrogating key indicators in order to generate business proposals for project funding and to restructure existing teams for added efficiency.

- Assessing a portfolio of 30-50 claims with value of approximately AUD $25 million under both Group and Retail frameworks. - Working as a Senior Assessor in a team of over ten Assessors. - Trusted with a Delegated Authority of AUD $800k for business decisions. - Organizing the workflow and day-to-day tasks for the Team. - Mentoring all team members with the view of improving the quality of work and assisting in the progression of their respective careers.