David de la Insua

– Definition of the governance model (detailed definition of governance committees, definition of the reporting model, definition of the relationship model between towers, etc.). – Definition of reporting model for governance and ICT management (identification of indicators, definition of metrics calculation model, definition of dashboarg reporting structure, etc.). – Implementation of the governance model (definition and design of reports for committees, preparation of minutes, monitoring of actions, etc.). – Definition of governance procedures (definition of processes/procedures, support in the implementation/adoption of processes/procedures, etc.). – Support in budget management (support in the monitoring of budget execution, support in the preparation of forecasts, preparation of periodic reports, etc.). – Support in the definition of ICT activity reporting in different countries. – Executive, management and governance reports. – Management of the Division's Units. IT Estrategy.

– Project and Service Management. Control, Follow-up and Stakeholder Management. Executive reports and dashboards. Economic and budget management.

– Transfer business needs/requirements into IT service requirements. Demand Management. – Define the best-fit IT service models, including the selection of IT service providers. RFPs. – Ensure that those IT Services are delivered in a cost-effective and competitive manner. KPIs. – Ensure the existence and completeness of policies, procedures and regulations applicable to the IT function of a financial company. – Manage the service levels (SLA / ANS) of those services. – Ensure asset compliance and data quality in CMDB. – Implement a continuous improvement process that identifies optimization initiatives. – KPIs IT, Obsolescence, Compliance, Risk-Vulnerabilities, SLAs, successful / unsuccessful Changes. – Reports with the providers. – Seek ways to continuously improve the quality of delivery, customer experience and cost of these services. – Management and control of incidents. Asset & CMDB management and control. – Overseeing and monitoring Audits and Action or Recommendation Plans.. – Implantation JIRA Ticketing.

– Production Management, Senior Management, Supervision and Evaluation of the Information Technologies of the Consumer Production business in SCF. – Main works: Service Level, Indicators/KPIs, Compliance, Risk-Vulnerabilities, SLAs, Meetings with entities (EU and Canada), HighLevel Reports, Presentations. Incident management and communication. Dashboard PowerBI. – Manage and control committees, sub-committees, formal internal and external monitoring. Meetings with entities (EU and Canada). – Ensure the existence and completeness of policies, procedures and regulations applicable to the IT function of a financial company. – Management and control of incidents. Asset & CMDB management and control. – Overseeing and monitoring Audits and Action or Recommendation Plans. – Creation of dashboard PowerBI for performance in the IT function. – Ensuring that Compliance and Regulatory requirements set by national and international supervisors are followed. – Ensure asset compliance and data quality in CMDB. – Implement a continuous improvement process that identifies optimization initiatives. – KPIs IT, Compliance, Risk-Vulnerabilities, SLAs / ANS, Reports for top Management. – Ensure Management and Compliance of all entities in SCF with the stakeholders involved. – Service Now Ticketing. Experience in Cloud architectures (AWS, Azure), APIs, CRM Dynamics, web architectures.

– Production Management of Santander Consumer Finance (SCF). – Project Control and Planning. – Service Manager of Customer Management. – Budgeting and Financial Control of Accounts, Offer Manager. – Committee, Monitoring and Approvals with CIOS. – Collaboration with Demand Management in project management. Incident management and communication. – Direction, Management, Control and Planning of projects. – Management Service Manager. – Budgeting and Financial Control of Accounts, Offer Manager. Committee. – Generation of Management Reports and Monitoring Dashboards. – Generation and maintenance of Dashboard in Excel or Power BI for Management. – Ensure the management and lifecycle of all projects with the steakholders involved.

– Audit and Consultancy in IT Licensing. SAM processes. SW Compliance. – IT Security. Generation and Maintenance of complex Power BI and Excel Dashboards. – On-premise & Public Cloud (Azure & AWS). – Ensure the management of the complete asset inventory throughout its life cycle. – Implement and execute regular IT asset inventory controls. – Verify that defined procedures for asset acquisitions are adhered to. – Establish requirements for improvements in the tools involved in asset management. – Monitor and report possible deviations related to the main inventory KPIs: obsolescence, licensing, criticality, etc. – Define actions to optimize the existing asset management process, and in contracting with Manufacturers for new acquisition or renewal. – Support the organization to plan and manage the remediation of obsolescence.

– Vendor in SMS&P for Microsoft. – Software Asset Management. – True-up Licensing. – Process Consulting.

– Last 8 years in Consulting & Project Manager, from PMO to Service Manager, through BRM or Auditor. From Development to Dashboard Generation, and Process Analysis. – Direct contact with Client/Business, almost always located in their offices working directly with them. – The most common customers: Telefónica de España-Movistar, Enel Endesa or Adif, among others. ENDESA: – Management of the SIEGE application and iBost, Endesa-Enel's Settlement Management, to position itself as a strong point within the company's organization chart. – The use of reports and the management of the two tools have been and are vital so that the stage prior to invoicing, to the different distributors and marketers, are not affected by incidents or discrepancies in the information provided by REE Red Eléctrica Española. – Predominant functions of the role: Demand Management, Change Specification, Requirements Taking, Change Planning, Business Requirements Generation, Supplier Work Tracking and Project Tracking, Team Work Procedures, Change and Improvement Implementation Tracking, Project Economic Management, Business Control, Documentation Generation, presentations and reports for Management, Oracle and Frontal .NET, ITIL V3 Framework. JIRA Ticketing. ADIF: – Consultancy in the Rail Transport market to ensure exhaustive monitoring of the teams and work carried out, with the implementation of JIRA in the organization chart. – A study and implementation of traceability tools (with Enterprise Architect and TestLink) of the jobs that are demanded by the Business was carried out. – Main functions of the role: Reports in Excel for Management, Generation of documentation, presentations and reports for the Management and Head of the Infrastructures-T&T area, Configuration of JIRA, JIRA Ticketing, Traceability Management in EA application. TELEFONICA: – Large project for the asset and product catalogue and Telefónica de España Services, where information was collected from 3 applications that performed this task....

– Project development for Telefónica de España