David Lapalud
Senior Salesforce Project Manager
Salaire / Taux journalier
Paris, France
Freelance
Expertises
Langues
Expérience de travail
Retail Process Consultant
Arval BNP Paribas GroupFreelance
juil. 2024 - Présent
2 ans 4 mois
92500 Rueil-Malmaison, France
Collaborating with cross functional teams and systems to design a cohesive global Customer Retention process. This spans the entire customer lifecycle, from the end of the vehicle leasing contract, scoring new offer proposals, to executing marketing customer journey campaigns, managing CRM opportunities, and enabling sales transformation through core leasing systems. Conducting investigations of best practices across countries.
Volkswagen Group France
avr. 2019 - juil. 2024
5 ans 4 mois
95700 Roissy-en-France, France
IT Consultant
févr. 2024 - juil. 2024
6 mois
95700 Roissy-en-France, France
Conducted a high-level gap analysis to evaluate existing IT tools for the commercialization of battery electric vehicles, focusing on one tool currently implemented in France and another developed in-house by Porsche.
Salesforce Business Project Manager
avr. 2019 - janv. 2024
4 ans 10 mois
7620 Paris, Danemark
Salesforce Service Cloud solution Acting as product owner for the customer service of Volkswagen Group France for all call center processes implemented on a Salesforce Service Cloud platform. Worked with the German HQ team on the developments of the core program, representing France as a pilot country alongside Italy and Audi AG to create an MVP solution for a global implementation, and then with French IT for local project planning, with Cap Gemini for project localization and various internal teams (legal, GDPR, accounting...). Set up a super-user project team with an external call center company, 200 end-users in France and Portugal, supporting Volkswagen Group France customer service activities. The project includes a variety of global or local specifications, such as customer case management, automated routing of cases through Salesforce Omnichannel, email to case, tchat, Salesforce Knowledge, integration with existing customer web forms (web to case), creation of new structured extranet web forms for partners connected to Salesforce to create cases and commercial gestures simultaneously, participation in the tender for the selection of a CTI solution and follow-up of the implementation. Salesforce is linked to an MDM, a Datalake and SAP FI.
Off work for personal projects / Travels
-
août 2018 - mars 2019
8 mois
Project Manager
Pierre FabreFreelance
mai 2016 - juil. 2018
2 ans 3 mois
Mexico, District fédéral, Mexique
Veeva Solution. Project coordination of a core implementation of a Veeva online and offline solution (iRep app for iPad) in several pilot countries, with interfaces to local ERP systems, including order management processes for the following end user profiles : sales reps, merchandisers, trainers and key account managers. Worked on the roll-out in each country and created a plan for the industrialization of the project for the successive country roll-outs.
CRM Functionnal Administrator
NovartisFreelance
avr. 2014 - mai 2016
2 ans 2 mois
92500 Rueil-Malmaison, France
Veeva Solution. Responsible for supporting the daily business processes of 1200 end users at Novartis France, dealing with all coordination around CRM in production. Point of contact for improvement requests with the Novartis core team and Accenture, with internal client teams such as product lines, marketing, strategy department, HR and external teams: a call centre acting as 1st line support, Everis Italia (coordination of 2 technical administrators); a CLM agency, external trainers for new employee onboarding.
Salesforce Deployment Leader
GE HealthcareFreelance
sept. 2013 - mars 2014
7 mois
78140 Vélizy-Villacoublay, France
Salesforce Sales Cloud Solution. Project Manager for General Electric HealthCare France. Deployed and supported a Salesforce Sales Cloud solution interfaced with Siebel for the largest GEHC subsidiary in Europe. Planned and followed all project tasks, change management, conducted end user trainings.
Siebel Consultant
OracleFreelance
févr. 2013 - juil. 2013
6 mois
Siebel solution. Retail Industry. The project was managed by Oracle Hong Kong, with all technical teams based in Hong Kong. I acted as a functional consultant between the affiliates (Marionnaud, Kruidvat, The Perfume Shop) and the Hong Kong team in order to help to implement a Customer Loyalty solution for the A.S. Watson Group in Europe.
GE Healthcare
avr. 2009 - janv. 2013
3 ans 10 mois
78140 Vélizy-Villacoublay, France
Siebel Deployment Leader
sept. 2011 - janv. 2013
1 an 5 mois
78140 Vélizy-Villacoublay, France
Project manager for General Electric HealthCare France. Responsible for the implementation and support of a Siebel solution for the largest GEHC subsidiary in Europe. Gap analysis, requirements gathering, local Siebel specification enhancements prior to implementation, data quality analysis and remediation, decommissioning of two legacy systems for opportunity and order management, change management delivery, training and support of daily business operations post go-live.
CRM Consultant
avr. 2009 - août 2011
2 ans 5 mois
78530 Buc, France
Participated in a global Core Siebel solution for all sales processes (including CPQ). Coordinated the project activities with Indian offshore teams (internal and external) for the development of the solution.
Project Manager / IT Business Analyst
Verizon
févr. 2000 - déc. 2008
8 ans 11 mois
Paris - La Defense
Former MCI WorldCom. Siebel Solution. Involved in all phases from the launch of the core program to the deployment of a global CRM solution for more than 3500 users in EMEA and APAC.
Y2K Project Coordinator
Bull
nov. 1998 - janv. 2000
1 an 3 mois
78430 Louveciennes, France
Skills: Compétences de coordination
Military Service - 4th RIMA - Marine Infantry Regiment
Armée de Terre
juil. 1997 - mai 1998
11 mois
Fréjus, France
Marketing Assistant
Photometrics
nov. 1996 - juil. 1997
9 mois
Tucson, Arizona, États-Unis
Internship through the University of Arizona
Formation
University of Arizona
Bachelor of Science, Business Administration, Major in Marketing and International Business
1995 - 1997
2 ans 2 mois
Edmonds College
Associate of Arts and Sciences, Business
1992 - 1994
2 ans 2 mois