David Ndiaye
Customer Success Manager
Salaire / Taux journalier
Paris, France
Freelance
Langues
À propos
Introduction
Customer Success & Account Manager with 10+ years of expertise in SaaS environments and AI-driven solutions. Proven track record in onboarding, upselling, and driving customer satisfaction using Salesforce, HubSpot, and agile methodologies. Specialized in optimizing customer journeys and boosting retention rates for sustainable business growth.
Expérience de travail
Customer Success & Account Manager
Greenbureau
févr. 2021 - Présent
5 ans 9 mois
Paris, France
Skills: Demos · Artificial Intelligence (AI) · Strategy · Google Workplace · Lead Qualification · Agile Methodologies · HubSpot · GitHub · Continuous Improvement · Onboarding · Sales Processes · Market Intelligence · Scrum · Vidyard Online Video Hosting · Salesforce.com · Account Management · Responsiveness · Upselling · Sales Performance · Customer Engagement · Product Demonstration · Sprint Planning · CRM Software · Trello · French · Presentation Skills · Commercial Management · Team Building · RCS · Customer Satisfaction (CSAT) · Resiliency · Key Performance Indicators · Interpersonal Relationships · Relationship Development · Software as a Service (SaaS) · Office Automation · Skill Development · English · Metrics · Intellectually Curious · Oral Communication
Customer Experience & Learning Manager
CONFIDENTIEL
juin 2018 - janv. 2021
2 ans 8 mois
Casablanca, Maroc
Skills: Demos · Strategy · Continuous Improvement · Onboarding · Market Intelligence · Scrum · Responsiveness · Upselling · Sales Performance · Customer Engagement · CRM Software · French · Presentation Skills · Commercial Management · Team Building · Customer Satisfaction (CSAT) · Resiliency · Key Performance Indicators · Interpersonal Relationships · Relationship Development · Software as a Service (SaaS) · Office Automation · Skill Development · English · Metrics · Intellectually Curious · Oral Communication
Acticall Sitel Group
oct. 2011 - janv. 2018
6 ans 4 mois
Casablanca, Maroc
LEARNING MANAGER
juin 2017 - janv. 2018
8 mois
Casablanca, Maroc
Skills: Demos · Strategy · Continuous Improvement · Onboarding · Sales Processes · Market Intelligence · Responsiveness · Upselling · Sales Performance · Customer Engagement · Product Demonstration · CRM Software · French · Presentation Skills · Commercial Management · Team Building · Customer Satisfaction (CSAT) · Resiliency · Key Performance Indicators · Interpersonal Relationships · Relationship Development · Office Automation · Skill Development · English · Metrics · Intellectually Curious · Oral Communication
Coordinateur Qualité & Formation
janv. 2015 - mai 2017
2 ans 5 mois
Acticall Afrique
Skills: Demos · Strategy · Lead Qualification · Continuous Improvement · Onboarding · Sales Processes · Market Intelligence · Responsiveness · Upselling · Sales Performance · Customer Engagement · Product Demonstration · CRM Software · French · Presentation Skills · Commercial Management · Team Building · Customer Satisfaction (CSAT) · Resiliency · Key Performance Indicators · Interpersonal Relationships · Relationship Development · Office Automation · Skill Development · English · Metrics · Intellectually Curious · Oral Communication
Senior Learning Specialist
oct. 2011 - déc. 2014
3 ans 3 mois
Skills: Strategy · Continuous Improvement · Onboarding · Responsiveness · Upselling · Sales Performance · Customer Engagement · CRM Software · French · Presentation Skills · Team Building · Customer Satisfaction (CSAT) · Resiliency · Key Performance Indicators · Interpersonal Relationships · Relationship Development · Office Automation · Skill Development · Metrics · Intellectually Curious · Oral Communication
Senior Learning Specialist
CCA International
oct. 2009 - août 2011
1 an 11 mois
Casablanca, Maroc
Skills: Continuous Improvement · Onboarding · Responsiveness · Upselling · Sales Performance · Customer Engagement · CRM Software · French · Presentation Skills · Team Building · Customer Satisfaction (CSAT) · Resiliency · Key Performance Indicators · Interpersonal Relationships · Relationship Development · Office Automation · Skill Development · Metrics · Intellectually Curious · Oral Communication
Formation
IGA - Institut supérieur du Génie Appliqué
Master's degree Marketing & Systeme d'information
2008 - 2009
1 an 1 mois