David Pichon
Agile Production Support team manager
Salaire / Taux journalier
Bruxelles, Belgique
Mobilité : Lille, Paris, ...
Freelance, ouvert au CDI
Peut venir sur site
À propos
Introduction
With a strong expertise in leadership and organizational transformation, I specialize in managing both local and remote teams, ensuring effective coordination and timely delivery. My experience spans process improvement, resource optimization, cost reduction, and reorganization. I excel in creating interdisciplinary workgroups and personnel management, overseeing deliverables and project milestones. Customer-oriented, I handle escalations and reporting with ease. As a team leader, I’ve managed managers and transformed operational teams. I have experience in recruitment, onboarding, evaluations, improvement plans, and also promotions or resignations. Additionally, I established a 24/7 support team in India. My approach involves defining requirements and setting global milestones. Once the vision is established, I collaborate with managers, providing necessary follow-up to help them achieve their objectives with their respective teams.
Expérience de travail
Business APS leader
AlphaCredit
juin 2025 - Présent
1 an 5 mois
Bruxelles, Belgique
Head of Production Center Acquiring Belgium
Worldline
nov. 2020 - juil. 2025
4 ans 9 mois
Bruxelles, Belgique
Service Delivery Manager
Worldline Global
juil. 2019 - déc. 2020
1 an 6 mois
Bruxelles, Belgique
Application Consultant
Worldline by Atos
avr. 2014 - déc. 2020
6 ans 9 mois
Brussels Area, Belgium
Coordinator of Deployment team Support and Problem Management
Application Consultant
equensWorldline
nov. 2016 - juil. 2019
2 ans 9 mois
Brussels Area, Belgium
As application consultant in WL-Financial Processing Services My main responsibility is the management of Deployment team and activities. * Resources management (team located in India) * Respect of the content and of the defined roadmap * Decreasing of the risks (procedures, applying of 4 eyes policies, lessons learned,...) * Reporting * KPI's I still informed of the new project to be able to bring an improved support in case of issue in the production phase and check to have knowledge transfer,...
Consultant in Worldline DU Acquiring for Raven consulting
Atos Worldline
juin 2011 - mai 2014
3 ans
WLP Project: WLP is the new platform of a global system migration project from an HP non-stop system to a Unix/Oracle one associate to a lot of sub project including new products and services. WLP is an international platform shared between Germany, France and Belgium connecting Acquirer and Issuer around the world for operational authorization of online electronic payment. My roles and responsibilities: I am working on the front office acquiring side of this project and my tasks are the following ones: Problem Management – Based on incidents or pro activity, identified the possible root cause and create the needed changes but also try to find a work around to be able to close the incidents and minimized the impact on business. Support and control during releases installations or changes in production. Learn the content and technical aspect of each project before the production milestones to be able to follow it during installation, pilots and BAU support. Availability during and outside business hours to act on application / network issue in a short timeframe and keep the quality promised to the customer respecting the SLAs. Skills used in this function: Knowledge of authorization protocols and card processing networks Team spirit and knowledge sharing Self-learning Prioritization
Consultant
Raven Consulting
juin 2011 - mars 2014
2 ans 10 mois
Atos Worldline - Support on WLP project
Consultant for the Chargeback team (CBK application)
Clear2Pay
mars 2010 - mars 2011
1 an 1 mois
MasterCard
août 2001 - mars 2010
8 ans 8 mois
Sr IT Professional for the Network Technical Services
mai 2006 - mars 2010
3 ans 11 mois
Network engineering for the Network Applications Support
août 2001 - mai 2006
4 ans 10 mois