Davy Yengo

Salesforces Business Development, SFDC Cloud Delivery Program Management, Demand Ware e-commerce Leader, Innovation and Transformation Management, Sales Force Efficiency Management

▪ Central Europe Salesforce.com Technology and Functional Lead ▪ Representing Deloitte CZ into Deloitte SFDC Partner community ▪ Engagement Manager Janssen Pharma (Leading delivery team) ▪ Delivering Effective running Demo Solutions  ◊ Nobis Studio (Sales Cloud)  ◊ Allegro.fr (Service Cloud for Partner Relationship Management solution integrated to Alfresco, Jira and Oracle eBusiness)  ◊ Getin Bank Poland (Service Cloud for call marketing campaign. Segmentation improved with Deloitte Analytic growth engine)

▪ Implementation Strategy and Transformation Scenario definition ◊ Business Objectives Definition and Scenario Assessment ◊ Impact analysis (Process, System, People, Cost) ◊ CRM Roadmap Definition ◊ Training and Deployment Kit Design ▪ Process reengineering and Functional Architecture Draft ▪ Minimum Viable Product definition and design ▪ Leading Solution Implementation (Requirement Matrix, Function to be implemented, and Delivery Management...) ▪ Global rollout strategy and execution

▪ Activity Management Solution “Time Boxing” Implementation and Deployment – 2000 Users ▪ Activity Management Process Optimization - Business Rules design ▪ Project Risk assessment (Business/IT/Process) and Mitigation plan definition ▪ Establishing accelerated Project & Deployment Plan -KPI’s and Adoption Plan Design ▪ Solution Governance Recommendation - Project Review at steering committee ▪ Training and Change Management

▪ Salesforce.com Global Deployment Coordination over 104 countries and 36000 users – Operational Deputy of Schneider’s Customer Experience VP ▪ Deployment Strategy Continuous Improvement (Secure the basics and Deployments Industrialization mastered), Reporting to the CRM Executive Committee & Schneider Global Business Operations ▪ Programs Roadmaps Initialization ▪ Leading operational committees in conjunction with the Business Process Owner, Change and training ▪ New Process/Module Implementation-Support for local deployment teams (Solution Release Board Member) ▪ License Management and Activation Process Optimization

▪ Launching Multichannel Unique B2B Customer’s Agreement Loyalty Program ▪ Feasibility study • Business Analysis on Marketing Multichannel Program • Overhaul of the entire customer Pros process (Subscription, Purchase, Service, Waiver, Billing, management providers, ...) ▪ Benchmark (marketing offers, Diagnostic...)

▪ Feasibility Studies for Railway Distribution Industry Strategic Programs - Support to VPs ▪ VSCT International Master Plan Design ▪ Business Requirement Assessment - Impact analysis ▪ Innovating Solution Implementation - IT Profitability Management-Support to Voyages SNCF Business Management teams (AGILE, SCRUM as implementation methodology) ▪ International partners SPOC (Rail Solutions Rail Team, Rail Europe, Euronet, ...)

▪ Program and Project Management ◊ Strategic Support to VP ◊ IT and Business reengineering - Process Improvement methodologies and problem resolution ◊ Delivery Management, Support to Deployment, Transformation Management ◊ Creation and alignment of KPIs ◊ Strategic planning based on sales objectives, product development and client satisfaction ◊ Resource Management (Local, Offshore, Righshore) ▪ Recruitement and onboarding ▪ CAPGEMINI significant references  ◊ FRANCE TELECOM : Deployment strategy design  ◊ APEC : Salesforce implementation (Pre Sales)  ◊ FRANÇAISE DES JEUX (FDJ) : CRM Solution Proof of Concept  ◊ MMA : CRM Master Plan definition and POC Readiness  ◊ AXA : Change Management to support Siebel CRM implementation

▪ Deployment Strategy Approach based on Scenario assessment and Existing Process Optimization ▪ KPI and Dashboard Definition ▪ Transformation’s Impact analysis and Risk Management Sensitive ▪ Team Role Definition ▪ Budget Assessment ▪ Communication to Operational’s Department

Initialisation au CRM Elaboration des supports de Formation Organisation et Animation des sessions de Formation

Mission en remplacement (Time Boxing) Aide à la décision pour le choix d’une Solutions CRM dans le cadre de la démarche d’optimisation des canaux de distribution FDJ Elaboration des scenarii du Proof Of Concept (POC) Mise en place des KPI's pour le choix des éditeurs (Selligent, Salesforce, Siebel, MS Dynamics)

Définition du Schéma Directeur CRM (Marketing et Forces de Vente) et mise en place du POC Initiation au CRM Benchmark des Solutions CRM Préparation du POC (Note de Cadrage, best Practice, Scenarii, KPI)

Accompagnement à la mise en œuvre de nouveaux process métier pour les forces de vente (Siebel 6 vers Siebel 7) Elaboration de la stratégie de Déploiement Pilotage des projets test à blanc Pilotage de la mise en place des environnement techniques (Test, Pre-Prod, Training) en vue du déploiement Participation aux Comités Projet

▪ Flying Blue Solutions owner ▪ Solution maintenance and SLA oriented Solution enhancement

▪ Allow matching functionality with Siebel's new business strategy defined by Alcon Steering Committee... ▪ Process improvement: Identification Customer Lifecycle, Moments of Truth, analysis of trends and ROI, evaluation and implementation of technology solutions, performance management (Six Sigma), Creation and alignment of KPIs ▪ Training and change management

▪ Leading CRM and Change Project , E-learning solution implementation ▪ Business Analyst ▪ Significant References: CRÉDIT AGRICOLE CHEUVREUX (CRM e-learning tool implementation), UNION FINANCIÈRE DE FRANCE (CRM Siebel), ARCELOR (CRM Siebel Change Management), ALCATEL (CRM Training Strategy), AXA (CRM Siebel Change Management)

▪ Business Analyst ▪ Support to Bid Manager ▪ Project Structure and budget definition