Debanjan Mazumdar

Project Sector: e-Commerce, Shipping and Logistics Prioritized requirements based on the product roadmap and set realistic expectations in regard to development, acceptance criteria, and the timeline for the successful completion of the product. Improved customer retention and streamlined business processes by validating product usability and reduced release times by 62%. Planned and improved sprint cycles together with different stakeholders and the SCRUM team by leading the automation of the regression test cases for iterative product delivery cycles. Supported the development team with any questions in regard to the product. Managed all aspects of in‑life products, including customer feedback analysis and retrospective meetings.

Project Sector: Health Insurance Overhauled the obsolete legacy source code by 55% and fine‑tuned performance improvements by leading the digital transformation project of the flagship product. Assessed user feedback to build an MVP and lead initiatives for production releases by conducting A/B testing to grow user base and overall user satisfaction. Created a shared brain across larger teams of engineers to empower independent decision‑making.

Project Sector: SaaS, Videotelephony Enterprise Software Removed project bottleneck through management of team expectations, process management, and task assignment based on area of expertise in the SCRUM team. Optimized the SCRUM process by clearly defining team roles and optimizing task allocation according to expertise, resulting in increased project delivery speed.

Project Sector: Cloud Backup Software, Mobile Apps Worked with Client Managers to understand and analyze the requirements and presented the user stories to the design team so as to design and deliver solutions as per client needs. Increased customer retention by reducing customer incidents through collaboration with a multidisciplinary team of developers, testers and support to validate the flagship product. Developed relationships with partners and users to drive content and opportunity for each subsequent version release through grooming, reviews, and retrospective meetings. Analyzed and improved the quality and performance of over 30 product version releases and solution patch‑ups.

Project Sector: Banking and Finance, Consumer Electronics and Software Contributed to the seamless handover of products and services of credit card data transition during the Bank of America-Merrill Lynch acquisition phase through quality analysis of the systems. Planned and executed quality metrics on the customer support pages for Apple client which increased the customer satisfaction index by 20%.