Debby Florença

• Provided empathetic support to callers, guiding them to the appropriate healthcare services based on their needs; • Assisted users with healthcare apps and online portals, ensuring effective use of digital tools; • Coordinated urgent medical appointments and scheduled consultations for timely healthcare access; • Delivered professional, compassionate service while maintaining accurate records and documentation.

• Entered and updated product data in CMS, ensuring accurate and complete information; • Categorized and organized website content for easy navigation and searchability; • Wrote and formatted SEO-optimized product descriptions to enhance engagement; • Uploaded, edited, and optimized images, performing quality checks and troubleshooting content issues.

• Reception and welcoming of visitors, ensuring a positive experience; • Conducting guided tours, providing relevant information about the exhibitions; • Ticketing management and sale of items in the museum shop; • Handling phone calls and redirecting them as needed.

• Reception of patients and management of appointment scheduling and cancellations; • Delivery of medical prescriptions; • Guiding patients to the appropriate departments within the clinic; • Updating data in the system; • Organization of administrative documentation.

• Creation of corporate presentation videos aligned with the company's visual identity; • Editing and compiling videos to sync with the soundtrack; • Color correction for consistency and visual impact; • Incorporation of written information and graphic elements for clear and engaging communication.