Deepak Kapoor

Senior Product Owner | Agile & Digital Transformation

Salary / Daily rate

Gurugram, Haryana, India

Freelance, open to permanent contract

Can come onsite

Skills

Product Management

Languages

EnglishHindi

About me

Intro

Product Owner & Business Analyst with 13+ years driving digital transformation in banking & BFSI. Led product enhancements for Collections Management Systems, new LOS development, and microservices architecture at Sopra Banking Software. Ready to deliver scalable, compliant solutions that transform your business processes.

Links

Work experience

Product Owner

Sopra Banking Software

Dec 2021 - Dec 2024

3 years 1 month

Noida, Uttar Pradesh, India

Successfully directed product enhancements and modernization initiatives within the R&D team, focusing on strategic upgrades, with a primary focus on Collections Management System upgrade and development of new LOS. Collaborated with global stakeholders to deliver scalable, microservices-based solutions aligned with business and compliance objectives. Key Contributions: - Led product enhancements and roadmap execution for the Collections Management System. - Contributed my expertise in the development of a new Loan Origination System (LOS). - Designed APIs and contributed to microservices-based architecture for scalable integration. - Authored user stories, acceptance criteria, and managed the product backlog in Agile sprints. - Created wireframes, business process flows, and mock-ups to support clear business and UX communication. - Participated in all Agile ceremonies and worked cross-functionally with all the relevant teams. - Collaborated with respective stakeholders for flawless execution of the development cycle. - Mentored team members, aligning deliverables with product strategy and sprint goals for optimal performance.

Newgen Software

May 2015 - Dec 2021

6 years 8 months

Noida, Uttar Pradesh, India

Principal Consultant

Jul 2021 - Dec 2021

6 months

Noida, Uttar Pradesh, India

- Subject Matter Expert and a Mentor to fellow Business Analysts/ Sr. Business Analysts. - Member of Interview panel - Identify and validate the key business requirements and perform Gap analysis to formulate the solution so as to add value to the existing business processes - Prepare solution documents including Software Requirement Specification, Functional Specification Document, User Stories, Approach Documents and User Manuals - Analyze and prepare the screen mockups and process models of the business domain to create a complete picture of workflows - Coordinate with relevant internal and external stakeholders from Technical teams, Business Teams as well as Pre Sales and Management Teams to derive and conclude on End solution - Involvement in all the stages of SDLC with adherence to the processes established by the organization and to create & maintain all relevant requirements artifacts - Support Internal QA and external Testing cycles including System Integration Testing and User Acceptance Testing, - User Training and Demonstrations

Lead Business Analyst

Oct 2018 - Jul 2021

2 years 10 months

Noida, Uttar Pradesh, India

- Identify and validate the key business requirements and perform Gap analysis to formulate the solution in a documented manner. - Prepare solution documents including Software Requirement Specification, Functional Specification Document, User Stories, System Use Cases, Functional Approach Document and Training manuals (User Manuals). - Analyze and prepare the screen mockups and process models of the business domain to create a complete picture of workflows. - Coordinate with relevant internal and external stakeholders from Technical teams, Business Teams as well as Management Teams to derive and conclude on End solution. - Involvement in all the stages of SDLC with adherence to the processes established by the organization and to create & maintain all relevant requirements artifacts. - Create functional test cases and perform Functional Testing to meet the acceptance criteria for the required solution. - Support Internal QA and external Testing cycles including System Integration Testing and User Acceptance Testing. - Major role in User Training before going Live and supporting end users as and when required. - Mentor to fellow Business Analysts/ Sr. Business Analysts. - Implementation of High Value projects on Pro–Agile Methodology in Banking Domain (Payments & Clearing, Lending) - Member of Interview panel for Business Analysts responsible for taking interviews as and when needed. - Subject Matter Expert on various occasions for few projects under implementation stage. - Involved in Pre-sales activities on few occasions where Pre-Sales Pitch was required as an SME.

Senior Business Analyst

May 2015 - Oct 2018

3 years 6 months

Noida, Uttar Pradesh, India

- Handled multiple Gold Customer Accounts as an Account owner. - Played an important role in revenue generation from the existing processes implemented at these accounts. - Trained the fellow BA’s on CTS domain on various occasions. - Involved in e-governance domain where was I acted as internal customer for the solutioning of the product. - Active member of process refinement group and was responsible for development of Performance Monitor Tool to check the health of the systems at client. - Member of ACE team which was responsible for doing something innovative with respect to processes in the organization.

Business Analyst

Blue Chip Computer Consultant Pvt Ltd

Feb 2013 - May 2015

2 years 4 months

Bengaluru, Karnataka, India

• Study the current state of the processes. Prepare the AS-IS process map and the TO-BE scenario. • Interacting with the client for requirement gathering, designing and reporting. • Bridging the gap in domain understanding between the client and technical team. Coordinating with the stake holders to translate the business requirements into actual project plan. • Creating Detailed Functional Specification Documents (FSD)/ Software Requirement Specifications (SRS). • Creating Use Cases, User Interface Designs, Report Specifications, Print Specifications and System to System Interfaces. • Data Element Mapping and creating of Business Rules. • Identifying areas for automation • Preparing test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases prepared. • Working with the development team to get the bugs fixed. • Creating Change Request Documents. • Analyzing the change request and co-coordinating the changes required with development team. • Preparing different Analytical & MIS reports, • Training new resources for creation of deliverables

Business Development Executive

Crystal hues Ltd

Sep 2012 - Jan 2013

5 months

New Delhi, Delhi, India

- Handling different Phases of Marketing Life Cycle which includes: Lead generation, Relationship Building, Client interaction, Closing the project and Generating the revenue for organization. - Generating Sales Report and revenue figure. - Marketing Strategies, which involved online marketing tools for lead generation leading to increase in business revenues.

Management Intern

Metainfotech

Jun 2011 - Aug 2011

3 months

New Delhi, Delhi, India

Study of market awareness on web analytics and study of distributed enterprises for IT infrastructure and security.

Software Engineer

Elegant Software Solutions

Sep 2009 - May 2010

9 months

- Handling Projects of Healthcare Domain and primarily responsible for Preparation of Test Cases & Scenarios to perform Functional Testing. - Client Interaction for User Acceptance Testing, Explaining the functionality of solution provided to the end users. - Creating User Interface Designs, Mock Interfaces and Report Specifications.

Information Technology Intern

Neev Knowledge Management Pvt. Ltd.

Feb 2009 - Jul 2009

6 months

New Delhi, Delhi, India

Design and implementation of web-based solution for the company and its subsidiaries. Also, generated new leads for the company.

Engineer Intern

BSNL LTD

Jan 2009 - Mar 2009

3 months

New Delhi, Delhi, India

Internship on implementation of Optical Fiber System in Telecommunication


Education

Bharati Vidyapeeth

Master of Business Administration - MBA

2010 - 2012

2 years 1 month

Punjab Technical University

Bachelor of Technology (B.Tech.)

2005 - 2009

4 years 1 month

SACHDEVA PUBLIC SCHOOL

Higher Senior Secondary School

2004 - 2005

1 year 1 month

SACHDEVA PUBLIC SCHOOL

Senior Secondary School

2002 - 2003

1 year 1 month

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