Deilys Viloria Castro
Customer Support Specialist
Salary / Daily rate
30029 San Stino di Livenza, Metropolitan City of Venice, Italy
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Bilingual customer support specialist with 4+ years delivering exceptional technical assistance across international markets. Expert in VIP client management, multilingual support (Spanish/English/Italian), and e-commerce platforms like Shopify. Ready to elevate your customer experience with proven retention strategies and cultural expertise.
Work experience
Holafly
Jul 2023 - Present
3 years 4 months
Cerro Veronese, VR, Italy
Virtual techical support
Jun 2025 - Present
1 year 5 months
Cerro Veronese, VR, Italy
Support for VIPs customers
Customer Support Specialist
Jul 2023 - Jul 2025
2 years 1 month
Cerro Veronese, VR, Italy
Customer support.
Bilingual Customer Service Representative
TP
Jan 2022 - Jul 2023
1 year 7 months
Bogotá, Capital District, Colombia · Remote
Skills: Customer Service · Multitasking · Customer Support · Microsoft Excel · Analytical Skills · Oral Communication · Performance Management · Client Focus · Proactive · Active Listening · Microsoft Office · Foreign Languages · Google Workspace · Problem Solving · English to Spanish
Teacher
Universidad de La Guajira
Jan 2020 - Jul 2022
2 years 7 months
Skills: Multitasking · Microsoft Excel · Teaching · University Teaching · Teaching English as a Second Language · Proactive · Active Listening · Microsoft Office · Foreign Languages · Google Workspace · Language Teaching · English to Spanish
Customer Service Specialist
BBVA en Colombia
Jun 2020 - Mar 2022
1 year 10 months
65000 Colombia, Nuevo Leon, Mexico
Skills: Customer Service · Multitasking · Customer Satisfaction · Customer Support · Microsoft Excel · Oral Communication · Client Focus · Proactive · Active Listening · Sales · Customer Retention · Microsoft Office · Spanish · Communication
Store Cashier
Calzatodo
May 2019 - Aug 2019
4 months
Bogotá, Bogota, Colombia
Skills: Multitasking · Microsoft Excel · Client Focus · Proactive · Active Listening · Cashiering · Microsoft Office
Cashier
Banco de las Microfinanzas - Bancamia S.A.
Oct 2015 - Jan 2017
1 year 4 months
Bogotá, Capital District, Colombia · On-site
Skills: Microsoft Excel · Client Focus · Proactive · Active Listening · Cashiering · Microsoft Office · Spanish · Financial Analysis · Communication
Education
Universidad de La Guajira
Profesional en negocios internacionales
2014 - 2020
6 years 3 months