Delia Petean

Project Planning - Define project scope, goals, and deliverables. - Create detailed project plans, including timelines, resources, and budget estimates. Team Management - Manage internal and external project teams. - Assign tasks and responsibilities to team members. - Motivate team members and resolve conflicts. Communication - Serve as the main point of contact between stakeholders, internal members and the board - Ensure transparent and effective communication throughout the project lifecycle. Budgeting and Cost Control - Prepare and manage the project budget and make adjustments as needed. - Monitor expenses to ensure the project stays within budget. Risk Management - Monitor risks throughout the project and take action when necessary. Quality Control - Ensure deliverables meet the required quality standards. - Collect feedback and make improvements if needed. Monitoring and Reporting - Provide updates to the board and upper management. Project Execution and Delivery - Ensure milestones are achieved on time. - Organize and manage internal and external events or services as agreed upon. Project Closure - Conduct post-project evaluations (lessons learned). - Represent CFAC before authorities, institutions and internal members.

- Provide language assessments and translation services, online courses in: English, French, Spanish and Romanian. - Provide HR expertise in the areas of feedback, employee relations, development and coaching, compensation, and organizational development. - Create ad-hoc reports, analyze trends and metrics to increase my teams 'satisfaction - Organize and run the year-end compensation process of teachers - Help managers develop their team members through career pathing - Educate team members on compensation practices, including compensation, performance feedback, performance calibration, and career transitions.

- Assisting the Course Director in the overall management of the academic programme and the teaching team, ensuring that the highest standards of teaching are delivered to allow students to derive the maximum benefit from their course. - Assess, monitor, record and report on the learning needs, progress and achievements of assigned groups. - Collaborate and work with colleagues and other relevant professionals within and beyond the school (summer camps, language workshops, etc)

- Develop and design learning material, coordinate, and review educational content, and incorporate current technology in developing specific eLearning curricula. - Create customized storyboards in French and English according to clients 'needs. - Support the deployment of learning programs including uploading and updating courseware and curricula, training assignments, learner notification text and rules in LMS. - Work with Instructional Designers, Graphic Designers, and programmers to support eLearning content requirements. - Manage eLearning content from vendors to ensure it is compatible with our internal systems. - Run demos of the system and provide training to individuals and users groups

- Review existing training programs; suggests enhancements and modifications to improve engagement, learning and retention. - Partner with Learning & Development to work on value-added programs in areas of training, development, career mobility, and job performance. - Maintain knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry. - Identify problems and opportunities such as operational changes or industry developments that training could improve. - Conduct or facilitate required and recommended training sessions. - Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction. - Establish and ensure successful, productive, collaborative partnerships with functions, leaders and HR colleagues to bring awareness into their processes,

Rollout & Integration Management: - Handle the complete onboarding and rollout process for international hotel chains from start to end - Guide customers smoothly through the whole onboarding / integration experience - Support Key Account managers with onboarding/offboarding processes in Salesforce for our largest clients. Project Management: - Define & agree upon scope, schedule and budget of the project with different stakeholders (internal & external) - Create and maintain project plans - Coordinate all project deliverables with all stakeholders (internal & external) - Proactively follow up on open items with different stakeholders (internal & external) - Ensure project documentation, track project changes & share with all stakeholders - Manage escalations and resolve project issues Project Communication: - Establish a clear and transparent project communication with all stakeholders - Manage customer expectations - Develop close working relationships with client stakeholders and with internal teams (Engineering, KAM, Customer Support, Sales, …)

• Responsible for costing, estimating and planning projects. • Managing the 3D design team including any subcontractors (for the IT services). • Delivering results on time, within budget, and to the highest swiss quality. • Working closely with clients (architects and real estate agents) in order to understand their needs and manage the day-to-day operational aspects of the project. • Monitoring all work in accordance with schedules • Regularly communicate project expectations to team members and stakeholders and use their feedback to optimise progress. • Making budgets and bills for every project

• Create email marketing campaigns to promote products or services. • Coordinate and monitor the maintenance, integrity, and security of several databases. • Optimize .txt, .csv and .xls email files for routing. • Prepare the HTML code for an optimal display on web mails (using Dreamweaver). • Assist in testing /analyzing e-mails for improved performance (content, headlines, subject lines, opens, clicks, conversion) to maximize revenue generated • Ensure messages are sent in proper form and template. • Schedule and deliver emails according to plans and email marketing calendar. • Proactively communicate with key stakeholders and partners on email campaign brief, deadlines, production progress, delivery, and post-send analysis.

• Manage the assigned outstanding accounts for Office Depot French market. • Notify customers with overdue debt and attempt to secure payment using telephone, fax, email, letters • Handling calls from customers and from our retail stores. ▪ Record information about financial status of customer and status of collection efforts • Establish and monitors credit limits.