Delphine Jamain
Consultante senior I Digital & e-commerce
Salaire / Taux journalier
Paris, France
Freelance
Peut venir sur site
Expertises
Langues
À propos
Introduction
Independent consultant with 19+ years in e-commerce, luxury & retail. Led digital transformations for Fnac, La Redoute, Chanel, Printemps. Expert in digital strategy, product management, data, UX/UI design & CRO optimization. Ready to boost your digital performance & conversion rates.
Expérience de travail
Head of Product, Design, CRO & Data
PrintempsFreelance
juil. 2023 - sept. 2025
2 ans 3 mois
Région de Paris, France
Product roadmap and conversion optimization plan for 4 e-commerce websites: Place des tendances, Citadium, Made in design, Printemps (+20% CVR) • Management, organization & methodology (7 people) • Data centric & Customer Oriented approach • Product Strategy & Management • Experience Design (UX/UI) • E-business, CRO, A/B testing, webanalytics
Consulting Director I e-commerce I Product Strategy & User Experience
USERADGENTS
janv. 2020 - déc. 2023
4 ans
Paris, France
• La Redoute (website and app revamp) • Chanel (mobile app strategy) • Longchamp (website revamp) • Yves Rocher (mobile app strategy & website optimizations) • Made In Design - groupe Printemps (optimizations plan) • Greenweez / groupe Carrefour - mobile app strategy & product design • Oscaro (app launch) • Skiset, SnowRental (full revamp) • Legrand (mobile app) • SanteVet (website revamp) • Cofidis (customer account revamp / app & website)
Head of Product Design I Ops
France TélévisionsFreelance
janv. 2018 - déc. 2020
3 ans
Paris, France
Managing & coaching a team of 28 UX/UI designers : • Reorganization, recruitment, design culture, agile methodology, visual management. • Design System, design process. • New tools & methodology implementation
Fnac
mars 2009 - oct. 2018
9 ans 8 mois
Paris, France
Head of Product, User Experience & Design
sept. 2012 - oct. 2018
6 ans 2 mois
Paris, France
• Leading the product vision and strategy of the e-commerce platform (#3 in France) • Building & delivering the global roadmap (omni-channel, multi-devices, multi-countries) • Creating, managing & coaching a cross-functional team from scratch (from 1 to 35+ people), spreading an intrapreneurial and agile culture and implementing a Scrum Organization : PM/PO, UX & UI, WebAnalysts, Dev front-end • Designing the omni-channel customer journey (UX/UI), Increasing conversion rate, brand awareness and boosting innovation • CRO, data-driven optimization plan, analytics, A/B testing • P&L management • Partnering with Startups (open-innovation)
Head of Mobile
mars 2009 - oct. 2012
3 ans 8 mois
Creating and leading the mobile Business Unit to drive more traffic, optimize the conversion rate and boost revenue (mobile website + Apps iOS/Android) - Mobile strategy and roadmap - Customer journey, design & features - KPI & Conversion rate optimization - Marketing plan, communication
Orange
févr. 2006 - mars 2009
3 ans 2 mois
Paris, France
Strategy & Marketing Project Manager - Music Program
janv. 2008 - mars 2009
1 an 3 mois
Paris, France
• Strong contribution to the strategic plan of the Orange Music Mobile Program (within the Strategy department) • Transversal project management
Mobile TV & Video Product Owner
févr. 2006 - déc. 2008
2 ans 11 mois
Paris Area, France
• Conception & design of the first video-on-demand & TV offers for mobile in the French market. • Marketing and commercial launch plan.
Formation
HEC Paris
Executive MBA
2018 - 2020
2 ans
Babson College
Executive Certificate
2019 - 2019
1 an
ESIEE PARIS
MASTER spécialisé
2003 - 2004
2 ans
Université de Bordeaux
Phd
1999 - 2002
4 ans
Saint-Joseph de Tivoli
Baccalauréat