Dennis Magare

1. TOEIC Success Focus (40%) – Deliver tailored reading, writing, and speaking training to prepare students for TOEIC exams, boosting test readiness and language confidence. 2. Tech-Adapted Language Instruction (25%) – Customise lessons with IT-specific vocabulary and concepts, supporting students in fields like data analysis, cybersecurity, and digital systems. 3. Media & Critical Literacy (20%) – Teach students to critically evaluate news, ads, and digital content, building communication and analytical skills relevant to modern business and tech contexts. 4. Engagement Through Varied Methods (15%) – Apply blended teaching styles—interactive media, group projects, and structured grammar—to maximise retention, participation, and real-world communication.

1. Design and deliver high-impact dashboards and visual reports (Power BI, Tableau, Excel) that translate complex data into clear insights—boosting data comprehension by +60% for stakeholders in education 2. Work cross-functionally with analysts, educators, and managers to tailor data visualisation solutions that support strategic decisions, reporting accuracy, and operational clarity. 3. Deliver hands-on training and mentorship to students and junior professionals—enhancing their skills in data storytelling, dashboard design, and use of industry-standard tools. Over 200+ learners trained. 4. Maintain a strong focus on data accuracy, design consistency, and emerging BI trends—ensuring visualisations are insightful, interactive, and business-relevant.

1. Develop and lead hands-on courses in HTML, CSS, data visualisation (Power BI, Excel), corporate finance systems, and organisational behavior, equipping students with real-world, cross-functional skills. Achieved +85% student success rate in project-based assessments. 2. Coach students in interview preparation, CV optimisation, and soft skills to boost employability. Integrated management case studies and laser counter simulations to teach applied problem-solving in IT and business scenarios. 3. Created targeted training programs aligned with employer expectations and emerging tech trends, including incident management and IT support strategy—improving engagement by over 40% compared to standard modules. 4. Work with IPI to align curricula with industry demands. Provide ongoing performance tracking and curriculum adjustments based on feedback and evolving tech landscape.

1. Led IT infrastructure upgrades across 30+ retail and logistics sites, reducing system downtime by 45% and streamlining operations through enhanced network performance and hardware standardisation. 2. Delivered multi-channel end-user support to over 200 employees, resolving incidents with a 98% first-response rate and boosting IT service satisfaction via proactive troubleshooting and knowledge sharing.. 3. Built performance dashboards and ran data analyses using Excel and Power BI, identifying trends that led to a 15% increase in task efficiency and more informed operational decisions for regional managers. 4. Trained cross-functional teams on new systems, documented SOPs, and ensured compliance with IT policies—contributing to a 100% audit pass rate and strengthening data security protocols company-wide.

1. Streamlined change approval workflows and CAB processes, reducing change-related incidents by 25%, ensuring IT service stability across internal departments using Agile and ITIL best practices. 2. Created standardised documentation, dashboards (Power BI, SSRS), and ISO-aligned procedures, enhancing compliance visibility and supporting strategic decision-making for the Service Delivery team. 3. Designed a major incident response site (internal web app) to accelerate recovery time and minimise business disruption—used across multiple departments to restore services 30% faster. 4. Developed change management training materials and operational guides, increasing team adoption of tools and improving internal knowledge sharing within the IT Change & Service Delivery department.

1. Led a high-performing IT support team of 10, servicing 100+ B2B clients and deploying over 900 POS systems, ensuring 99.8% uptime and rapid incident resolution. 2. Integrated CRM, ERP & POS Systems, streamlining operations and automating workflows—boosting data accuracy by 40% and reducing manual processing errors. 3. Managed UAT, infrastructure testing, and rollouts, reducing system failure rates by 60%, and ensuring smooth, SLA-compliant deployments for new and existing clients. 4 Optimised CRM processes, improving lead data accuracy and accelerating response times—contributing to a 15% increase in customer retention and more efficient sales cycles.

1. Delivered Tier 1 & Tier 2 technical support for end-users, resolving hardware, software, and network issues to maintain seamless operations. 2. Installed, configured, and repaired PCs, printers, and operating systems, ensuring optimal system performance and minimal downtime. 3. Managed network infrastructure and performed routine maintenance to uphold data security and system reliability. 4. Trained staff on basic IT usage and troubleshooting, improving digital literacy and reducing recurring support requests.