Derek Alan-Dei
Blockchain Technical Support
Salary / Daily rate
Greater London, UK
Freelance, open to permanent contract
Skills
About me
Intro
Versatile and dedicated Technical Support Engineer with over 10 years' experience in the Digital Ad- Technology industry. Possessing a practical appreciation for blockchain technology, with experience in Bitcoin-based blockchain toolchain, building and maintaining blockchain networks, installing and running masternodes on Linux VPS, as well as building Qt wallets for MacOS. A polyglot programmer with an excellent understanding of object-oriented software design concepts, web technologies, and capable of reading and understanding large codebases written in Java, C/C++, JavaScript, and Python. Known for a keen attention to detail, strong problem-solving skills, and a collaborative spirit.
Work experience
Self Employed
Self-employedFreelance
Apr 2016 - Present
10 years 7 months
Develop blockchain solutions for community-based cryptocurrency projects, including forking Bitcoin and creating new blockchains with unique hashing algorithms Provide technical support, including Linux VPS administration, bash scripting, and masternode setup Set up blockchain explorers and offer ongoing technical support.
Tier II Technical Support Engineer
Sizmek
Jun 2010 - May 2016
6 years
On-site
❖ Expertise on using Eyeblaster/Mediamind adversing technology platform. ❖ Troubleshot and resolve technical issues related to rich media ad serving. ❖ Debug rich media ads on desktop devices using Fiddler and browser DOM inspectors. ❖ Debug HTML5 ads on iOS, Android, and Windows mobile devices. ❖ Manage and contributed to the product knowledge base. ❖ Contribute to the documentation and refinement of internal processes. ❖ Assist with internal training on MediaMind products. ❖ Act as a liaison between engineering and client-facing departments. ❖ Write SQL queries to retrieve backend data and analyse ad serving data feed.
Microsoft Corporation
Sep 2007 - Jul 2010
2 years 11 months
Technical Account Manager
Feb 2009 - Jul 2010
1 year 6 months
Client Support Specialist
Sep 2007 - Mar 2009
1 year 7 months
Technical Support Engineer
24/7 Real Media
Dec 2005 - Jul 2007
1 year 8 months