Desire Yao
Senior IT Manager | CRM, Project Management, Business Analysis and Application Support
Salaire / Taux journalier
Île-de-France, France
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
Experienced consultant with 20+ years in Project Management, Functional Analysis, Application Management. Excellent working knowledge of Project Management methodologies (Scrum, SAFe, Waterfall) High commitment for Customer Success. Deep interest in customer’s business understanding and software solution seeking
Expérience de travail
Consultant IT Freelance | Conduite de projet SI - Business Analyse - CRM
YKD IT Consulting
juin 2026 - Présent
5 mois
Île-de-France, France
Missions de Conduite de projet SI, Analyse fonctionnelle, Run, Architecture fonctionnelle, CRM
Manager Technology & Digital - CRM
Velvet VML Consulting
févr. 2021 - mai 2026
5 ans 4 mois
Paris, France
Project management and application rollout Business analysis and functionnal/technical specification - (CRM, Loyalty, Digital) Application integration ITSM Management of internal innovation projects leveraging AI capabilities
Senior Consultant CRM & Project Management
ProcessFirst FranceFreelance
déc. 2018 - mars 2021
2 ans 4 mois
Région de Paris, France
ProcessFirst is the distributor and integrator of Creatio (formerly bpm'online), a global vendor of Customer Relationship Management (CRM) and Business Process Management (BPM) cloud & on premise software solution, on the French-speaking territories.
Proxy Product Owner
RATPgroupFreelance
févr. 2020 - oct. 2020
9 mois
93160 Noisy-le-Grand, France
Principal Consultant Transformation Digitale
DXC Technology
sept. 2017 - déc. 2018
1 an 4 mois
Paris Area, France
Project Management/ PMO Consultant
ProcessFirst FranceFreelance
janv. 2017 - août 2017
8 mois
Paris Area, France
ProcessFirst is the distributor and integrator of bpm'online, a global vendor of Customer Relationship Management (CRM) and Business Process Management (BPM) cloud & on premise software solution, on the French-speaking territories.
Senior Delivery Manager
Aurea Software
janv. 2015 - juil. 2016
1 an 7 mois
92300 Levallois-Perret, France
Manage the Delivery of Projects and Support to a portfolio of Aurea Customers using Aurea CRM software package. - International Projects management - Onshore/Offshore Teams management
Project Manager / Principal
update software AG
oct. 2011 - janv. 2015
3 ans 4 mois
Région de Paris , France
Project Manager and Business Analyst in Update Software Professional Services team. - Implementation of "Update CRM" software package for various customers - Life science Industry, Manufacturing Industry - International Projects management
Capgemini
juin 2008 - oct. 2011
3 ans 5 mois
92700 Colombes, France
Engagement Manager
mars 2009 - oct. 2011
2 ans 8 mois
92700 Colombes, France
Manage an Application Support Contract: - Selligent, CRM software package implementation and maintenance - Life Science Industry. - Resources, Budget, Planning and Delivery Management
CRM CONSULTANT
juin 2008 - mars 2009
10 mois
La Défense France
- Functional Project Manager - Change Management Consultant - Technical Consultant - Siebel CRM software package
SENIOR CRM CONSULTANT
UMANIS CONSULTING
mai 2005 - juil. 2008
3 ans 3 mois
Vétheuil, France
- Technical Consultant - Project Manager Assistant - Siebel CRM software package
INFORMATION SYSTEM ANALYST
AXA FRANCE
déc. 2001 - mai 2005
3 ans 6 mois
La Défense - France
- Development and technical specification - Application support - issue qualification - Functional administration - Siebel CRM Software package
Junior Analyst
ACCENTURE
avr. 2001 - oct. 2001
7 mois
Ile de France
Formation
IAE Paris - Sorbonne Business School
Master of Business Administration - MBA, Administration et gestion des affaires, général
2009 - 2011
2 ans 1 mois
Centrale Lille
Engineer's degree, Engineering Technology, General
1998 - 2001
3 ans 1 mois
Résultat : Engineer
Activités et associations : Ingenieurs Sans Frontière; Club d'investissement; Basketball
Lycee Buffon
Classes Préparatoires aux Grandes Ecoles, Physics and Chemistry
1995 - 1998
2 ans 11 mois
Licences et certifications
Salesforce Certified Agentforce Specialist
Délivré le : avr. 2026
Data Cloud Consultant
Délivré le : juin 2025
Salesforce Marketing Cloud Email Specialist
Délivré le : nov. 2022
Salesforce Certified Administrator (SCA)
Délivré le : déc. 2020
Professional Scrum Master
Délivré le : nov. 2020
Professional Product Owner
Délivré le : nov. 2020