Dhia Boufahja

– Administration of Atlassian tools: Jira, Confluence, Bitbucket (Data Center) – Atlassian environment audit and development of improvement roadmaps – Level 1 & 2 user support and IT helpdesk management – Collaboration with product teams to define and implement business requirements in Atlassian tools – Facilitation of workshops to gather functional and technical requirements and for Atlassian trainings – Installation, upgrades, and troubleshooting of Atlassian tools and plugins (ScriptRunner, Xray...etc.) – Documentation of procedures and best practices in Confluence – Data migration: Configuration and monitoring within the DevOps team for Atlassian suite – Jira clustering (high availability) – Active Directory group management and SSO integration with Atlassian tools – Jira instance synchronization (API, web services) – Implementation of reporting dashboards – Creation of legacy script dictionaries to streamline Jira maintenance – Definition of KPIs in collaboration with business teams – Preparation for Atlassian tools migration to cloud

– Management of Atlassian cloud tools transition: Jira Service Management, Jira Software, Confluence – Synchronization/Migration of Jira Cloud software projects → Jira Cloud – Integration between JIRA and the Cortex ticketing tool using the Exalate plugin (scripting) – Migration of workflows and standardization of processes/statuses/schemas – Conducting audits and implementing ticketing management processes – Implementation of patches for security/data integrity vulnerabilities – Improvement of user management: permissions, rules, roles. – Level 1 and 2 support for business teams on development/ticketing topics – Facilitation of training workshops with business teams to define functional and technical requirements – Efficient management of backlog, risks, and client-imposed constraints – Promotion of best practices within the group – Implementation and configuration of various projects, including preventive and corrective actions – Definition of KPIs in collaboration with business teams – Implementation of reporting dashboards using different plugins such as Custom Charts – Facilitation of training workshops for project stakeholders – Writing functional documentation and training support materials

– Project planning and oversight for migration between two major Atlassian instances, including process design – Orchestration of two teams (9 members): Project management, Atlassian technical expertise, EazyBI, communication – Lead harmonization phase: Workshop facilitation and validation of harmonization files – Preparation and facilitation of steering committee meetings for managers and board members – Daily, weekly, and bi-weekly meetings with project teams, users, and stakeholders – Level 1 & 2 post-migration support – Co-authoring and updating migration kits on Confluence – Maintaining communication channels: Newsletter review and content validation – Migration wave planning and consolidation of Confluence projects/spaces – Test plan creation and tracking in Xray – Migration monitoring dashboards – Decision-making and conflict resolution – Coordination with technical migration team to ensure synchronization – Impact analysis and lessons learned for continuous improvement

– Implementation of Jira Service Management ITSM for the entire CRM group in an ITIL V4 context – Connection of the Jira environment with Azure AD (SSO) – Migration of various ticketing tools, including Jira Data Center, to Jira Cloud – Audit and implementation of ticketing management processes – Led workshops with business units to define functional and technical requirements – Efficient management of the backlog, risks, and constraints imposed by customers – Ensure compliance with contractual commitments and implement best practices – Set up three pilot projects for top management (POC) – Implementation and configuration of various projects, including preventive and corrective actions – Set up reporting dashboards – Definition of KPIs with the participation of stakeholders

– Managed a portfolio of projects within the IT department – Projects: OnBase (DMS), JIRA Service Desk (Ticketing), Nintex (Workflow Engine), Audros (DMS), JIRA Core – Implemented a GED system and facilitated requirement collection – Wrote specifications and managed the development process – Conducted acceptance tests and workshops – Oversaw release management and handled ticketing and bug management – Managed major and critical incidents, coordinating communication and escalations – Implemented preventive and corrective actions – Assisted in access rights management (Active Directory) and created PowerShell scripts for management purposes – Led the implementation of Jira Service Desk, an ITSM solution – Acted as an interface between technical and business teams, participating in committees and reporting activities

– Project administration in Jira – Management of the entire TF1 Contents project lifecycle, including the evolution of an electronic signature system – Gather functional and technical requirements and write specifications – Supervise development activities and participate in functional testing – Provide support to the Prod team – Manage tickets, analyze and guide anomalies, and troubleshoot – Set up Dashboards for the team to monitor activity – Knowledge base maintenance in Confluence

As Systems analyst/tools manager: – 2 missions within HSBC Private Bank and Payment Dpt – Project: Global Payment System: High Values (HOST) – Provide support during the production launch phase with teams in India (on-call) – Confluence maintenance – Log incidents in JIRA – Needs analysis and assessment of technical feasibility of proposed solutions – Choice of architecture and monitoring of development and testing processes – RUN management – Log monitoring on SPLUNK and assistance in resolving production problems – Set up SQL queries and Splunk filters to isolate anomalies – Technical environment: JIRA, Confluence, MuleSoft, SQL Developer, SOAP UI, ALM QC, ControlM, Splunk, Putty, WinSCP, Excel, Linux As IT Project Manager & Appway consultant: – Project: Appway - Global Standard Compliance Rules - ITM Project – Methodology: Agile (Scrum) – Requirements analysis, architecture selection – Lead Dev on Appway: lead development and parameterization work – Scrum Master in coordination with the central PO in Switzerland – Management of sprints on JIRA – Enrichment and maintenance of the project's Confluence knowledge base – Facilitator between business team members and IT-Finance technical referents – Development of new BPM workflows – Conduct training workshops on Appway technology – Migration of Appway project legacy – Execution of test runs on ALM QC and monitoring of development activities in several environments. – Technical environment: Appway Studio, JIRA, Confluence, ALM QC

As a Software Engineer: – Evolution of a Data Migration Monitoring and Billing Calculation Application for the Aqua Project – Methodology: Agile (Scrum) – Designed and implemented customizable GUI with Dojo Toolkit for the Aqua application. – Developed Java back-office functionalities using Hibernate and front-end functionalities using JavaScript. – Technical Environment: Java, MySQL, Dojo, Salesforce As BPM Consultant (for Orange Labs, 06/2015 - 05/2016): – Mission: IBM BPM Consultant for Orange Labs – Project: BPM Factory – Methodology: Agile (Scrum) – Developed processes in BPM for the "My Services" project. – Built web interfaces using Java, JavaScript, and HTML. – Conducted unit tests and provided technical support during business test sessions. – Technical Environment: BPM, Java/JEE, Agile (Scrum), Oracle, SQL As Project Manager (for EDF, 06/2016 – 07/2017): – Project: EDF PRICING - APOLO – Methodology: Agile (Scrum) – Prepared and executed tests for the APOLO V 18.5 and V19 releases – Created functional test scenarios for Apolo V 19 – Conducted functional tests and tracked anomalies and developments – Monitored pricing gaps and supported analysis and corrective actions. – Technical Environment: Sibel, Excel, VBA, SQL, Oracle

– Developed applicable rules on Diapason ERP using Java. – Created reports using Excel and Birt framework for CAC40 customers.

– Developed a new on-demand solution for the retail market using a service-oriented architecture.