Diane Exposito

– Built and scaled a DTC health platform from the ground up, co-led fundraising efforts, and oversaw Ops and Growth. – Co-led successful fundraising rounds to support scaling – Managed 15+ cross-functional team members across supply chain, customer care, tech, and growth. – Built and optimized operations – Designed scalable processes & real-time dashboards (CAC, LTV, retention, contribution margin) to drive efficient growth. – Enhanced customer experience with onboarding flows and support processes

– Developed a successful partnership with the second largest French marketplace – Hired and managed a 4 staff Operations team – Created and implemented processes to improve suppliers' quality and density across France, from on boarding to training them in to high performing assets – Monitored and analyzed key metrics to inform decision making: e.g., reactivity, offers per supplier, average revenue, profile scoring

– Manage d Pari s operations and worked towards achieving high service quality standards – Developed and optimized processes: couriers' on boarding, training and day to day management – Improved key metrics: decreased the CPO by nearly 5€; decreased cancellation rate from 12% to 0 2% within 6 months – Managed the 5 staff Live operations team handling customer service and dispatching – Made data driven decisions to find creative solutions to enhance Glovo's operations

– Established new foreign cooking workshops for groups up to 12 – Promoted these classes through social media, newsletters and PRs – Set up the opening evening of the new workshop in Paris

– Interacted with eight outlets' managers a day in order to convince them to sell our products – Increased product ranges within existing stores – Submitted reports on my activity and results to the senior management – Participated in transverse brand activities: communication, demos, street marketing, open doors