Diane Le Nuz

• Created and managed the product backlog for Virtual Agent, writing detailed User Stories and acceptance criteria for the voice bot administration and supervision application. • Led Design System implementation by prioritizing UI components and coordinating design and engineering teams to ensure consistent UX/UI deliverables. • Aligned with the Product Manager to prioritize epics, co-animate refinements, and align the team to enable iterative delivery under tight timelines.

Voxco Platform is a cloud-based survey SaaS designed to enable market research firms and global brands to create, distribute, and analyze surveys. • Defined product vision and prioritized high-impact features through data-driven insights, boosting user adoption and achieving over 100% net retention in two years. • Launched AI-powered survey capabilities, integrating machine-learning–driven question recommendations and analytics to help customers create and interpret surveys faster. • Led product discovery and research, working closely with design and engineering to develop an intuitive, user-centric SaaS experience and enhance user adoption and retention. • Implemented the “Epic Story Engine” AI PM practice, using Claude.ai to auto-generate complete user-story backlogs from high-level epics, cutting backlog creation time by 40% and accelerating sprint planning.

Intact Insurance is Canada's largest home, auto, and business insurance company, serving 4 million clients nationwide. • Delivered a digital billing and payment solution for the 2 main insurance brands, reducing call center inquiries by 25% and enhancing customer experience with Salesforce-integrated chatbot and co-browsing features. • Led product iteration and evolution by leveraging continuous discovery, customer feedback, and data insights, ensuring alignment across Sales, Marketing, and Engineering. • Defined and executed product strategy, prioritizing development efforts and leading Agile teams to deliver high-impact solutions on time.

Enabled on-site loan proposals in under 10 minutes for BDC account managers by coordinating UX, development & launch of an iOS app in 6 months.

Accelerated multi-platform content production by 30% through end-to-end design and delivery of a new editorial tool for content creators.

Delivered Montreal’s redesigned city website on schedule by coordinating UX, editorial & development teams over 5 months.

Managed the implementation of an electronic signature solution for insurance contracts, improving the workflow efficiency across 16 branches.